Job Description

The role of the MAC Manager is to assist with the implementation of relocations, logistic moves, furniture reconfigurations, and IT systems for moves of people, daily/weekly additions of the client team, or changes to the configuration of a client (name change, deletion, termination, etc.). This role will have a main focus on NOAM Mac Support and coordination with our Occupancy Planners. This role is highly interactive with the client site population and vendors. A strong customer service focus and desire to provide direct assistance to the client population is required. Provide superior customer service and support for day-to-day activities, space-related inquiries, and project support for large moves. Activities will consist of day-to-day change requests; project support including client relationship and project coordination related to space and occupancy. Where there is no onsite FM or OP presence, develop and maintain excellent working relationships with key business and vendor partners, and Site Operation Managers. Supports the maintenance of a central database housing property floor plans, space configurations, furniture layouts, etc. Manages and coordinates MAC work orders. Manage new-hire placement in coordination with occupancy planning guidelines. Manage internal office moves including weekly small moves (+/-10) and or large group moves. Implement move plan in accordance with the approved occupancy plan and ensure minimal disruption to business operations. Support installation and reconfiguration of furniture as it pertains to small and large group moves. Coordinate with project manager to ensure work is delivered within timeframe and agreed-upon scope. Coordinate pre-move-walkthroughs to ensure spaces are ready to receive occupants. Manage all MAC tasks, schedules, and communication plans. Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules. Support change management related to evolving workspace configurations and work styles. Evaluate and provide improvement suggestions for move processes and vendors; identify ways to improve client relationships through the MAC process. Manage and oversee coordinators dedicated to Moves, Adds, and Changes. Interim support for occupancy planning efforts by assisting with space data updates, headcount tracking, and seating assignments in alignment with the approved occupancy plan. Evaluate and suggest improvements to move processes and vendor performance; identify opportunities to enhance client relationships through the MAC and occupancy planning process. Requirements: Associates degree or equivalent combination of education, training and experience in project or technology coordination preferred with strong knowledge of move process and furniture systems or facility management experience. Maintains a working knowledge of CAFM software, space management systems and relational database functionality. AutoCAD Experience or equivalent preferred. Two to Four years’ experience in MAC/Move Management. Proficient in MS Office Suite and Google Suite software applications. Excellent customer service and interpersonal relationship skills. Able to build strong relationships with internal and external partners to deliver effective services. Strong oral, written and presentation skills. Assumes ownership of requests in order to ensure successful completion. Strong attention to detail and quality with ability to handle concurrent projects with minimal supervision and direction.

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