Job Title IS&T Student Employee - Solution Center Job Summary Assist Information Services and Technology staff with first‑level technical support, classroom technology, computer lab maintenance, and a variety of IT tasks and projects. Responsibilities Assist with requests for student identification cards and related system management. Provide first‑level technical support for computer hardware and software. Log, track, and resolve support requests through the KACE ticketing system. Perform testing for software updates to identify potential issues and verify proper functionality. Assist in the setup, imaging, and deployment of computers, printers, and other IT equipment. Support classroom technology, projectors, and audiovisual systems to ensure smooth operation. Maintain computer labs by ensuring systems are updated, functional, and properly configured. Perform basic troubleshooting for network connectivity, account access, and other system issues. Support inventory management, equipment tracking, and hardware lifecycle documentation. Document testing results and communicate findings to the appropriate teams for resolution. Provide excellent customer service in person, by phone, and through email. Complete other technology‑related tasks and projects as assigned. Other duties as assigned. Qualifications High School Diploma or GED equivalent. Basic understanding of computers and ability to learn on the job. Ability to troubleshoot basic computer issues. Dependability and positive team player attitude. Excellent written and verbal communication skills. Capacity to lift and carry items up to 20 lbs and perform required physical tasks. Positive interaction with students, faculty, and staff. EEO Statement UM is an Equal Opportunity Institution. #J-18808-Ljbffr University of Montevallo
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