Job Description

Job Description

Our client is hiring a Director of Quality, Security & Compliance.

The successful candidate will be responsible for the physical security of the facility, printed ticket quality and compliance with industry standards, maintenance of certifications and standards as well as Information Technology maintenance and needs of the facility.

In this role you will will serve as the client liaison for any security questions or inquiries from customers.

You'll report to to the Director and is directly responsible for the Security Team, physical security of facility and all Compliance to ISO standards and other certifications Brightstar Lottery pursues and maintains.

You'll be responsible for ensuring printed product meets industry and client expectations for ticket security.

Job Functions:

Quality and Product Security & Integrity

• Aids the Quality Department on quality and ticket security related issues.

• Recommends improvements to the Quality Department on ticket testing protocols.

• Reports to top Management on trends and performance compared to other instant tickets manufacturers.

ISO Compliance

• Support the Compliance Manager on internal and external audits and compliance to existing procedures.

• Provide directions for continuous improvement, client complaint response.

Security

• Coordinates physical security operations in accordance with established guidelines.

• Interfaces with lottery security directors/investigators for routine and random inspections of plant.

• Investigates and makes recommendations on all discrepancies on security violations.

• Interfaces with lottery auditors (internal and external) for audit issues.

• Oversees control and destruction of non-conforming products.

Other

• Establish objectives and measure results for his/her departments.

• Define training needs for his/her departments and propose training plan.

• Perform other duties as required.

Must-Have Requirements

• Education: Bachelor’s degree in Quality Management, Security Management, Industrial Engineering, or related field (Master’s or certifications in Security/Quality a plus).
• 8+ years in quality assurance, security, and compliance in a manufacturing environment.
• Proven track record managing physical security of high-value or regulated products.
• Hands-on experience with ISO standards and maintaining industry certifications.
• Deep knowledge of quality testing protocols for printed products (preferably lottery tickets or secure documents).
• Familiarity with compliance audits, non-conforming product control, and root-cause investigation.
• Understanding of IT systems supporting security and compliance operations.
• Experience leading security and quality teams.
• Skilled at setting objectives, tracking KPIs, and driving continuous improvement.
• Ability to serve as primary liaison with clients, auditors, and investigators on security and compliance matters.
• Strong report writing and presentation skills for senior leadership and external agencies.
• Strong problem-solving mindset with the ability to act decisively in high-pressure situations.
• Willingness to undergo and pass background checks appropriate for high-security environments.

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