Job Description

Position Summary:

Bulgari Corporation of America is looking for a Retail Training Manager for the US Northwest region of our North America network. This position reports to the Director of Training, North America, and will engage in all training activities to support the assigned territory in North America.

Essential Duties:

Analyze existing content, identifying learning opportunities and support team in creating necessary content to address needs
Upskill sales teams on watch knowledge including high end complications
Deploy and reinforce trainings to Store Managers and Client Advisors on Bulgari client experience, selling techniques, Jewelry/Watch/Accessory collections, brand history, and storytelling
Participate in retail coaching/in-store observation and provide feedback to Store Director and Director, Training North America
Collaborate on the Onboarding process of all regional retail hires
Assist in the localization of any training initiatives launched by central training
Create, monitor, and track store visits to support key regional initiatives
Partner in the preparation of, execute and follow-up on in-store trainings
Responsible for the monitoring of all eLearning platforms for assigned market
Follow-up and build on needs analysis and action plans related to Mystery Shop and Voice of Client initiatives
Perform any ad-hoc projects as required by management to support the business
Collaborate with interdepartmental committees or task forces, as necessary

Key Competencies:

Minimum of 5 years of sales and/or training in a luxury environment
Extensive watch knowledge required, supplemental certification with FHH or similar is a plus
Understanding of competitive watch market with strong knowledge of micro-mechanics
Supplemental certification with GIA, FHH, or similar a plus
Knowledge of eLearning platforms
Knowledge of Microsoft Office applications
Ability to manage departmental budget contribution and process expense reports in a timely manner
Ability to navigate various professional environments in an agile manner
Ability to travel domestically and internationally up to 50%-70% of time

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