Lead Content Moderator (onsite) – Wipro Location: 7700 W Parmer Ln, Austin, TX 78729 Hours: Mon – Fri 9–5pm CT or 10–6pm CT Job Summary: Wipro is seeking a Lead Content Moderator who combines excellent leadership and content moderation skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. As Lead Content Moderator, you will be responsible for leading a team of content moderators, ensuring all user-generated content on a platform adheres to established guidelines and policies. This includes leading the moderation team, providing guidance on complex cases, and implementing best practices to maintain a safe and respectful online environment. Primary Responsibilities Strong knowledge of platform-specific algorithms, trends, and best practices. Optimizing scheduling, staffing and KPI tracking for improved performance. Generate Management Information System (MIS) reports and conduct trend analysis to drive productivity improvements. Mentor, coach, and monitor the performance of associates. Support training efforts and assess group training needs to ensure skill development. Confirm that the team is updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems. Ensure that all company information, including customer information, is kept confidential and secured. Qualifications Minimum 3 years experience in a leadership/management role with a proven track record of team success. Experience leading a content moderation team. Ability to work under pressure and manage multiple tasks simultaneously. Strong leadership and organizational skills. Good understanding of project management principles. Proficient in Microsoft Office and other relevant software programs. Preference Excellent analytical and decision-making acumen. Mandatory Skills: Content Moderation Experience: 1–3 Years Compensation: $50,000 to $54,000 per year, depending on location, qualifications, and experience. Benefits: Eligible for Wipro's standard benefits including medical and dental benefits, disability insurance, paid time off (including sick leave), and other paid and unpaid leave options. EEO Statement: Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Senior Level Entry level Employment Type Full‑time Job Function Management and Manufacturing Industries IT Services and IT Consulting #J-18808-Ljbffr Wipro
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