Senior Student Success Coach Job at University of Tulsa, Tulsa, OK

  • University of Tulsa
  • Tulsa, OK

Job Description

Posting Details

Position Information

Position Title
Senior Student Success Coach

Job Description

We are seeking a dedicated and dynamic Student Success Coach to join our team and support the academic and personal growth of our online student community. As a Student Success Coach, you will play a pivotal role in fostering student engagement, retention, and success by providing personalized support, guidance, and resources tailored to meet the unique needs of online learners.

Essential Responsibilities:
Student Support and Guidance:
  • Serve as a primary point of contact for online students, offering proactive support and guidance throughout their academic journey.
  • Conduct regular check-ins with students to assess their progress, address concerns, and provide encouragement and motivation.
  • Assist students in setting realistic academic and personal goals and develop action plans to achieve them.
Academic Advising:
  • Provide academic advising and course selection assistance to help students stay on track towards their degree or program completion.
  • Assist students in understanding degree requirements, academic policies, and available resources to support their academic success.
  • Collaborate with academic departments and faculty to advocate for students' needs and ensure a seamless academic experience.
Resource Referral and Support:
  • Connect students with relevant campus resources, including tutoring services, library resources, technical support, and counseling services, as needed.
  • Provide guidance on time management, study skills, and other strategies to help students excel in their coursework and balance their academic and personal responsibilities.
  • Assist students in navigating the online learning platform and troubleshooting technical issues, fostering a positive online learning experience.
Retention Initiatives:
  • Identify at-risk students and develop intervention strategies to support their retention and academic success.
  • Collaborate with retention teams and other stakeholders to implement proactive initiatives aimed at improving student retention and graduation rates among online learners. 5. Data Tracking and Reporting:
  • Maintain accurate records of student interactions and interventions using CRM or student information systems.
  • Compile data and generate reports on student success metrics, such as retention rates, academic progress, and satisfaction surveys, to inform program improvements and decision-making.

Required Qualifications

Required Qualifications:

Equivalent Education/Experience
  • Master's degree and three years of experience OR Bachelor's degree and five years of experience in a higher education setting.
  • Experience in advising, student success, admissions, financial aid, career services, counseling, or student affairs office.
  • Experience with academic advising, enrollment, and academic or social support for students preferred.
  • Experience working with diverse college student populations including first-generation college students is a plus.
  • Experience with academic and/or social support for first-generation, low-income, and/or underrepresented college students is desirable.
  • Demonstrated advising and counseling skills preferred.

  • Must have a genuine interest in the holistic development of students.
  • Knowledge of advising, degree planning, technology, assessment, enrollment management, retention, student transition, and learning strategies required.
  • Ability to multi-task efficiently in a fast-paced environment, drive projects to completion, and act with a sense of urgency.
  • Proficient with Microsoft Office Suite.
  • Excellent verbal and written communication skills, effective communicator, and empathetic listener.
  • Excellent verbal and written communication skills, effective communicator, and empathetic listener.
  • Self-starter who can prioritize caseload and provide consistent follow-up. •Exceptional collaborative team player, who can coordinate work effectively with offices across campus to best serve TU students.
  • Ability to maintain a high level of confidentiality.
  • High attention to detail, demonstrated practice of establishing effective priorities and meeting deadlines.
  • Strong customer service with a can-do attitude and strong interpersonal skills.

Preferred Qualifications

Preferred Qualifications:
  • Master's degree
  • Experience working with online students or in a distance education environment preferred

Physical Demands

  • Typing/Keyboarding: Proficiency in typing and using a computer keyboard for extended periods.
  • Speaking: Ability to communicate effectively both verbally and in writing.
  • Reaching: Ability to reach for items on shelves or in cabinets.
  • Manual Dexterity: Ability to use hands and fingers to operate office equipment, handle files, and perform other tasks.

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