Job Description

Zensar technologies, USA Is looking for a Dynamic and seasoned IT Infra SDM.

Location- Dallas Texas

Seniority Level- Mid Sr. level

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year.

We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

The IT Infrastructure Service Delivery Manager will oversee the delivery of IT infrastructure services and solutions, ensuring that they align with business goals and meet high-quality standards. The role involves managing IT service operations, driving continuous improvements, and collaborating with cross-functional teams to deliver a seamless infrastructure experience.

Key Responsibilities

• Oversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.

• Ensure services are delivered within agreed SLAs and budgets.

-Managing Cross functional services & Processes

• Act as the primary point of contact for stakeholders regarding service delivery performance and improvements.

• Manage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.

• Foster a culture of collaboration, accountability, and continuous learning.

• Monitor and resolve escalated incidents, ensuring minimal disruption to business operations.

• Conduct root cause analysis and implement corrective actions to prevent future issues.

• Collaborate with internal teams and business units to understand requirements and deliver customized solutions.

• Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.

• Drive digital transformation initiatives, and the adoption of emerging technologies.

• Ensure IT infrastructure complies with regulatory requirements and industry best practices.

• Implement and maintain robust security measures to protect organizational data and systems.

• Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• ITIL Certification (preferred).

• Additional certifications (e.g., CCNA, , MCSA, VMWare) are a plus.

• Prior understanding and working in an ISO 27001 environment is preferred

Experience:

• 18+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role.

Experience in working Manage Service contract

• Proven track record of managing complex IT infrastructure environments in a fast-paced industry.

• Good understanding of IT infrastructure components, including networking, servers, storage, virtualization & End user computing /Service desk operation

• Hands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup

• Familiarity with monitoring and automation tools.

• Understanding of Public sector client and prior work experience in this domain will be a significant advantage

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar.

Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

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