Job Description

Lockheed Martin’s Center for Leadership Excellence was built in March of 2009. The property is the home base for all of Lockheed Martin’s training/leadership forums for its various Business Resources Groups. It also hosts corporate meetings, social engagements and celebrations. The Center for Leadership Excellence has multiple features that makes it unique:   Its open 24 hours a day, 7 days a week.  Our client (LM Employees) work a 4 days a week, 10-hour day schedule.  CLE has up to 350 events/100 trainings per year. 183 Lodging Rooms. 3 Restaurants: Innovations, TGR and Martin’s Landing.  Newly renovated Caféteria – “The Marketplace” ,  Fitness Center,  Gift Shop with Barista Service.

The Rooms Director is responsible for the work that is carried out by the Front Desk and reservations. Coordinates front office guest services at the site so that staff members and guest experience a positive impression of the facility.

COMPENSATION:  The salary range for this position is $90,000.00 to $105,000.00.  Additional compensation may include a bonus or commission. This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible salaried Aramark employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Salary eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

·Comprehensive Insurance Plan (Medical, Dental, Vision, HSA, FSA options)

·401(k) - Aramark match 50% of the first 6% of contributions

·Tuition Assistance Program

·15 days vacation + 8 PTO days + 9 company paid holidays

Job Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Meet and exceed the expectations of our customers and clients
• Supervise and monitor team members to ensure a high level of guest service is delivered at all times. Empower staff to answer questions and make appropriate decisions.
• Develop and be accountable for a safety culture that builds a work environment where no one gets hurt.
• Maintain the highest level of Customer Service and Integrity by understanding all aspects of hospitality.
• Directly participate and support all Operations of the Front Office areas.
• Maintain budget guidelines as set forth by direct Supervisor, Controller, or General Manager and establish and track cost savings wherever possible.
• Meet with the Office team to review issues, disseminate information and formulate a plan of action each week.
• Maintain constant knowledge of current and future functions and events.
• Responsible for clear and timely communications relative to all Front Office Operations.
• Ensure all Staff Schedules: minimizing overtime hours, honoring schedule restrictions, Time off Requests, and business demands.
• Handle all discipline issues within the department, prepare documentation and meet with employees.
• Ensure departmental projects are completed in a timely manner.
• Ensure all employees are in accordance with the policies and procedures set forth in the employee handbook.

Qualifications

• Bachelors Degree in the hospitality field or related work experience is preferred.
• Further courses in guest services preferred.
• A proven understanding of personal computers is essential.
• Five years in related hospitality services or similar experience with two years of Mangement Experience
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities are essential.
• Dedication to the mission of the conference center.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

#FS-300

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