Job Description

The Member Enrollment Representative (MER) is a vital member of the Member Enrollment Team (MET) responsible for increasing membership through various communication channels. The MER role involves conversion of existing sales leads, providing exceptional member experience, and upholding high standards.

What's in it for you?

• Compensation based on experience.
• Faith and purpose-based career opportunity!
• Fully paid health benefits
• Retirement and Life Insurance
• 12 paid holidays PLUS birthday
• Professional Development
• Paid Training

Essential Job Functions

• Meeting sales-targets, goals, and expectations
• Establish referrals, relationship building and contacts with potential prospects.
• Respond to prospective member calls and inquiries.
• Ensure delivery of high-quality service.
• Address member questions, concerns, and provide recommendations.
• Assist in retaining memberships when suitable.
• Perform assigned tasks promptly.
• Respond to emails, calls, and voicemails promptly.
• Explain guidelines clearly to members.
• Offer suggestions for improvement to the Member Enrollment Supervisor and Team Lead.
• Maintain professionalism and positive attitude.
• Demonstrate strong member communication skills.
• Uphold CHM's Core Values and Mission Statement.
• Collaborate with other departments and provide support as needed.
• Gain a deep understanding of MET's unique structure and challenges.
• Input and manage prospects in HubSpot.
• Establish ongoing relationships with prospects by managing follow-up opportunities.

Other Functions

• Demonstrate Christian values and adhere to ethical and legal business practices.

Education, Experience, and Skills Required

• Prior experience in online/phone sales (preferred).
• College education (preferred).
• Strong verbal communication skills, including phone and email etiquette.
• Proficiency in CHM guidelines and policies.
• Computer proficiency in word processing and spreadsheets.
• Excellent organizational skills for managing multiple projects and deadlines.
• Self-motivated with a strong teamwork ethic.
• Conflict resolution skills and ability to foster teamwork.
• Willingness to provide assistance and seek guidance when necessary.

Working Conditions

• Adherence to organizational rules and regulations as outlined in the employee handbook.
• Occasional travel required for business purposes.
• Effective presentation and communication of CHM.
• Strong reasoning ability to address objections and find solutions for prospective members.
• Flexibility to work hours ranging from 8:00am – 6:00pm

About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

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