Job Description

Position: Medical Office Receptionist

Full-Time/Part-Time: Full-Time

Shift: Monday - Friday Days

Rate of Pay: $15.00 - $19.50 per hour

Exempt/Non-Exempt :Non-Exempt

We offer an incredibly competitive compensation and benefits package which includes:

• 401K after six months with up to 7% combined employer match and annual discretionary profit sharing contribution
• 17 days of paid time-off in 1st year and 7 paid holidays per year
• Closed on major holidays
• Medical, dental and vision insurance 1st of the month after hire date
• $1,000 annual employer contribution to CNYFC HSA plan
• $3,000 annual payment for waiving Medical benefits
• Free office visits with NP or PA providers for patients of the practice enrolled in CNYFC health plan
• Free onsite parking
• Free lunch daily

When you come to work for CNY Family Care, you join the best family practice in Onondaga County. Our commitment to service excellence sets us apart. Our Cornerstones: Patient-Centered Medical Home Excellence, Teamwork, Safety, Respect, and Professionalism, guide us as we provide care for our community.

As a part of those Cornerstones, it is especially important to us that we create a work environment where people feel welcomed, comfortable, valued for what they bring to the organization, and recognized for their contributions. It goes beyond salary and benefits. We work hard to develop an environment and culture that attracts top-quality talent. That is what sets CNY Family Care apart.

The Receptionist acknowledges and greets patients and visitors in a professional manner as they approach the desk. Responsible to review and update all demographic/insurance information as well as collect co-pays and balances as needed and enters payment into patient account. The Receptionist balances the cash drawer at the end of shift. The position will also be responsible to work in the call center and answer telephone calls in a prompt and professional manner and route calls appropriately, taking accurate and complete phone messages when necessary. Schedules, cancels, or reschedules appointments when necessary. Responsible to recognize, label, and route documentation to the correct provider and location within the Electronic Medical Record. Perform a variety of clerical duties including preparing mailings, filing, faxing, scanning and photocopying.

Education/Experience:

High school diploma or general education degree (GED) required; one to two years of college preferred. One to three years previous experience as a medical receptionist preferred. Equivalent combination of education and experience will be considered. Computer proficiency including word processing and data entry. Excellent verbal and written communication skills. Strong organizational skills including the ability to manage multiple tasks and details simultaneously. Ability to work productively in a fast paced, stressful environment. Ability to maintain patient confidentiality.

Demonstrated knowledge of medical terminology and procedures. Ability to effectively communicate to establish and maintain effective working relationships with doctors, patients, coworkers, management, and any other external customers. Knowledge of medical insurances and various policies/requirements necessary to obtain verifications. Experience in the management of a multi-line phone system.

High school diploma or general education degree (GED) required; one to two years of college preferred. One to three years previous experience as a medical receptionist preferred. Equivalent combination of education and experience will be considered. Computer proficiency including word processing and data entry. Excellent verbal and written communication skills. Strong organizational skills including the ability to manage multiple tasks and details simultaneously. Ability to work productively in a fast paced, stressful environment. Ability to maintain patient confidentiality.

Demonstrated knowledge of medical terminology and procedures. Ability to effectively communicate to establish and maintain effective working relationships with doctors, patients, coworkers, management, and any other external customers. Knowledge of medical insurances and various policies/requirements necessary to obtain verifications. Experience in the management of a multi-line phone system.

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