Job Description

Join our team as a Verizon Customer Service Associate as we strengthen our team for future success. As a leading communications firm in the local area, we are excited to welcome new members to our distinguished sales and customer service team. We are honored to represent the nation’s most promising internet providers, and our goal is to create brand recognition for our clients through unmatched customer engagement.

Our company’s undeniable success in sales and customer satisfaction directly stems from the efforts of our Verizon Customer Service Associates. In this role, you will have the opportunity to initiate contact with customers and introduce them to our esteemed clients’ products and services. As our Verizon Customer Service Associates excel in creating and delivering persuasive product presentations, we seek individuals with exceptional communication abilities. Furthermore, we provide on-the-job training to each Verizon Customer Service Associate, ensuring they possess a profound comprehension of our partners' products and can effectively convey their value to prospective customers. If our Verizon Customer Service Associate role resonates with you and you’re eager to begin your next journey in sales and customer service, apply today!

Duties & Responsibilities of a Verizon Customer Service Associate:

• Engage directly with prospective customers to deliver captivating product demonstrations and ensure a thorough comprehension of our clients' offerings
• Provide educated answers to potential customers based on products and services in person
• Evaluate customers’ compatibility with our products and services, gaining insights into their budgets, requirements, and challenges
• Follow-up with existing customers to ensure their satisfaction and identify new potential needs
• Surpass sales quotas and objectives by fostering strong relationships with prospects and providing exceptional customer service
• Maintain regular communication with both the Verizon Customer Service Associate team and Management to ensure a smooth sales process
• Prioritize tasks and manage time effectively to maximize outreach and lead generation efforts

Verizon Customer Service Associate Qualifications:

• 1-2 years of experience in a sales development, sales representative, customer service, retail, or customer-facing role
• The ability to manage rejection and maintain a positive attitude at all times
• Knowledge of sales techniques and strategies such as problem solving, negotiation, and overturning objections
• Willingness to adapt to changing circumstances and work independently in a dynamic environment
• Build rapport and maintain genuine relationships with clients, customers, and fellow Verizon Customer Service Associates
• Ability to travel to the office daily
• Resilience to handle rejection and persevere in a positive direction

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