Job Description

Job Description

Nordstrom is seeking an experienced and strategic leader to establish and manage our newly formed Identity Operations & Governance team. This team will be responsible for providing broad operational support for authentication, authorization, access governance, and identity lifecycle management across 45+ application IDs. The team will own the operational function for IAM, supporting a wide range of internal and customer-facing applications that rely on identity services.

As an Identity Engineering Manager, you will be responsible for overseeing the planning, implementation and maintenance of the Identity Access & Governance system, ensuring secure user access to data and applications by defining and enforcing access control policies, managing user accounts, and collaborating with stakeholders to maintain compliance with security regulations. You will consult on, implement and support Identity systems such as SailPoint IdentityNow and Active Directory, as well as access control models such as RBAC, ABAC, ReBAC, PBAC. You will help drive adoption of Zero Trust architecture. You will enable quarterly access reviews and automate manual work. Experience with CIAM and B2B identity solutions is highly valued.

This role will oversee identity support for Okta, Active Directory, and SailPoint, ensuring seamless authentication experiences, secure access governance, and efficient identity lifecycle processes. The ideal candidate will have a deep technical understanding of IAM, strong leadership skills, and a passion for operational excellence in identity security.

Key Responsibilities:

• Team Leadership & Development - Build, lead, and manage a high-performing Identity Operations & Governance team, ensuring effective operational support for all identity services.
• IAM Operations & Service Management - Oversee identity-related operational support for all 45+ application IDs, ensuring that authentication and authorization services are available, scalable, and secure.
• Identity Support for Application Teams - Act as the primary point of contact for application teams that rely on IAM services, ensuring they have the support needed to integrate authentication, authorization, and identity lifecycle management effectively.
• Identity Technology & Automation - Work with IAM engineering teams to develop integrations between Okta, SailPoint, and Active Directory, ensuring seamless identity management.
• Stakeholder Engagement & Strategic Planning - Engage with business, IT, and security stakeholders to identify IAM operational challenges and drive improvements.

You Own This If You Have:

• 8+ years of experience in Identity & Access Management (IAM), IT Operations, or Security Operations, with at least 3+ years in a leadership role.
• Strong technical expertise in Okta (authentication & authorization), SailPoint (access governance), and Active Directory (group management, GPOs, lifecycle processes).
• Experience managing IAM operations for large-scale enterprise environments
• Proven track record of optimizing IAM support models, improving service reliability, and establishing SLAs.
• Hands-on experience with authentication protocols and IAM technologies such as SAML, OIDC, OAuth, SCIM.
• Strong incident management experience, with the ability to lead IAM support efforts and resolve complex authentication/authorization issues.
• Deep knowledge of compliance frameworks (PCI DSS, SOX, NIST, etc.) and their impact on IAM governance.
• Experience driving IAM automation initiatives, leveraging scripting (PowerShell, Python) and workflow automation tools.
• Excellent stakeholder management skills, with the ability to align IAM support with business and security objectives.
• Bachelor’s degree in computer science, Information Security, or equivalent experience required.
• Expertise in authorization models like RBAC, ABAC, ReBAC, PBAC with a focus on authentication, access and role reviews.
• Strong competency in Identifying, assessing, and resolving issues using sound judgment and data gathered from multiple sources.
• Proficient in adjusting and aligning teams to changes in strategy or goals, and in developing clear actions and processes for future initiatives.
• Strong collaboration skills with other engineering teams, business application, risk and compliance teams.
• Certifications in Identity and Access Management are beneficial.
• Experience with CIAM and B2B identity solutions is a plus.
• Knowledge of programming or scripting languages (e.g., PowerShell, Python) is advantageous.

Why Join Us?

• Drive a high-impact IAM operations team supporting authentication, authorization, and governance for a large-scale enterprise.
• Work at the forefront of identity security, automation, and enterprise-scale IAM solutions.
• Lead critical IAM operational initiatives that directly improve security, compliance, and user experience.
• Collaborate with cutting-edge technology teams, solving real-world identity and security challenges.
• Be a key player in Nordstrom’s IAM transformation, helping shape the future of identity security at the company.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at .

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: $141,000 - $258,000 Annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser:

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