Job Description
Position: Hotel Sales Manager Location: Casa Cipriani (on location) Position Reports to: Director of Global Sales Located on the water in Lower Manhattan, the iconic Battery Maritime Building, one of the last remaining Beaux-Arts style ferry terminals of the twentieth century, designed in 1906, was listed on the National Register of Historic Places in 1976.
It is being developed into Casa Cipriani, a true private members club in the modern sense and will bring together an eclectic community who shares life's simple pleasures. The building will include Casa Cipriani luxury 47 rooms and suites hotel with private balconies overlooking the Brooklyn bridge and the Statue of Liberty.
Casa Cipriani is looking for an individual who is a proactive and dynamic sales professional and outside the box thinker, with a proven track record in luxury hotel sales. Strong interpersonal and management skills are also required.
Key Duties/Responsibilities - Will be responsible for meeting all sales targets set for their market segment.
- The successful candidate will also manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new high value accounts in these markets to grow Casa Cipriani's business.
- Other responsibilities will include the implementation of effective sales deployment strategies to grow market share.
- Monitoring customer experience from arrival to departure
- Leading a seamless transition from sales to service in a timely fashion for quality service delivery and, where appropriate, orchestrating operational execution due to the complexity or some guest's requirements/needs.
- Conducting site inspections, client entertaining, sales trips and trade shows as required.
- Entertaining potential and existing clientele to develop and maintain relationships.
- Creating and implementing quarterly sales action plans.
- Meeting and exceeding quarterly sales goals.
- Extremely high-level attention to detail.
- Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the uber-luxury market.
- Led by the Director of Global sales, work in tandem with both the Head of Membership so leverage/piggyback and share corporate leads back and forth. Also work closing with the Head of Catering at 'Cipriani 10 South Street' to handle all group and corporate leads funneled through.
- Implementing Casa Cipriani's service strategy and representing the brand in all aspects of the sales process, with the goal of driving customer loyalty through service excellence.
- Be required to be effective at handling problems, including anticipating, preventing, identifying, and solving problems, as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must stay on top of current trends in their markets and maintain confidentiality of information.
- Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Use hoteligence monthly to identify new accounts.
- Be versed in IATA's and analyzing data and enter all sales activity daily into Delphi.
- Perform other duties as requested by management.
- Engage with club members, as appropriate, long term stay inquiries for members.
Desired technology experience - Delphi.fdc (salesforce)
- Opera
- Microsoft office
- Hoteligence
Desired Career Experience - 5 years NY on property sales experience
- Corporate Negotiated account relationships and experience
- Entertainment sales account relationships and experience
Experience Required: - Proven work experience in hospitality, restaurant, or a related field.
Licenses or Certificates: - Ability to obtain and/or maintain any government required licenses, certificates or permits.
Grooming: - All employees must maintain a neat, clean and well-groomed appearance per Company standards.
INTENT AND FUNCTION OF JOB DESCRIPTIONS: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.
Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer. Cipriani
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