Help Desk Support and Level 1 Technician Job at TeamLogicIT, Tampa, FL

OHEvZm1ielFrNVpXZkU2VmhGM1FYUFMyZ2c9PQ==
  • TeamLogicIT
  • Tampa, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, Windows 11 and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016, Server 2019, Server 2022 and MacOS is a plus.
  • Active Directory knowledge a plus
  • NinjaOne RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

SBA Network Service Inc. DBA SBA Communications Corporation

Tower Technician Job at SBA Network Service Inc. DBA SBA Communications Corporation

 ...operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive...  ...S. Diploma/GED preferred; and 1+ years year of recent tower climbing experience. Knowledge of standard knots and ability to read... 

Uber

Driver gig - Earn at least $2234 by driving 166 trips with Uber Job at Uber

 ...while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary). What you need to...  ...and well provide support along the way. ~ Get paid fast: Cash out up to 5X a day with Ubers Instant Pay. ~ Guaranteed earnings... 

QDStaff

Casino Game Developer Job at QDStaff

Job DescriptionJob DescriptionJoin a dynamic game studio specializing in the creation of innovative online slot games as a Game Developer in Reno NV building industry leading iGames. The studio has a highly talented team with no bureaucracy dedicated to crafting thrilling... 

Sunbridge Home Health Care

Private Duty Nurse LPN/RN Job at Sunbridge Home Health Care

 ...is currently seeking full-time and part-time RNs and LPNs for Private Duty to work clients (Night Shift) in Heflin, Alabama. We offer competitive...  ...Vision insurance License/Certification: LPN (Preferred) RN License (Preferred) Work Location: On the road... 

Maximus

Maximus Presents: Summer 2025 Internship Program Information Session Job at Maximus

 ...experience and launch your career? Join Maximus for an exclusive virtual info session to explore our exciting 10-week, paid summer internship programwith benefits! Discover who we are, learn about real-world experience opportunities, and explore potential career paths...