Job Description
Job Posting: Customer Service Representative
Location: Louisville, Kentucky, 40299
Workplace Type: Onsite
Job Overview: Join our team as a Customer Service Representative, where you'll play a crucial role in assisting customers with open enrollment of medical benefits. In this dynamic position, you will handle 30-40 inbound calls daily, examining and assessing data to provide comprehensive information on benefits and group insurance programs. Your responsibilities will also include pinpointing the need for modifications, recording employee enrollment, and explaining complex aspects of our insurance programs to employees and dependents.
Key Responsibilities:
Skills & Qualifications:
Must-Have:
Nice-to-Have:
Employee Value Proposition (EVP): This is an excellent opportunity for individuals looking to build up their call center resume and earn extra money before the holidays. While this is a short-term contract through open enrollment, we’ve had contractors with us for over two years. We offer a fun and engaging training environment, complete with candy, prize bags, and treats that align with training topics.
Work Environment & Schedule:
Business Impact: This position is open due to the need for assistance with the open enrollment of medical benefits. Your role will be vital in ensuring that customers, employees, and clients receive the necessary support and information during this critical time.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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