Job Description

Job Description

Job Description

Job Posting: Customer Service Representative

Location: Louisville, Kentucky, 40299

Workplace Type: Onsite

Job Overview: Join our team as a Customer Service Representative, where you'll play a crucial role in assisting customers with open enrollment of medical benefits. In this dynamic position, you will handle 30-40 inbound calls daily, examining and assessing data to provide comprehensive information on benefits and group insurance programs. Your responsibilities will also include pinpointing the need for modifications, recording employee enrollment, and explaining complex aspects of our insurance programs to employees and dependents.

Key Responsibilities:

• Handle 30-40 inbound calls daily in a queue.
• Examine, assess, and combine data to provide information on benefits and group insurance programs.
• Identify needs for modifications in program design and administrative procedures.
• Record employee enrollment in benefits.
• Explain and interpret complex aspects of company insurance programs to employees and dependents.

Skills & Qualifications:

Must-Have:

• Minimum of 1 year of customer service experience (in-person customer service is acceptable).
• Strong computer skills, including the ability to navigate Office, work through multiple tabs, and understand Webex.
• Patience and compassion are essential qualities for success in this role.

Nice-to-Have:

• Knowledge of benefits programs.
• Experience in a call center environment (not required but helpful).

Employee Value Proposition (EVP): This is an excellent opportunity for individuals looking to build up their call center resume and earn extra money before the holidays. While this is a short-term contract through open enrollment, we’ve had contractors with us for over two years. We offer a fun and engaging training environment, complete with candy, prize bags, and treats that align with training topics.

Work Environment & Schedule:

• Training will be conducted on-site with a set schedule in a classroom. The schedule will be confirmed 1-2 weeks before the start date, and training will occur Monday to Friday between 8 am to 8 pm EST.
• Post-training, schedules will be released during the second week of training. Shifts will vary between 8 am and 8 pm EST, and candidates must have full flexibility to work any 8-hour shift in this window for the contract's duration.
• Must be able to work at least one Saturday per month in October, November, and January (this will be overtime in addition to their normal schedule).
• After training, most employees will have the option to work hybrid (two days from home) or fully remote, depending on the shift.

Business Impact: This position is open due to the need for assistance with the open enrollment of medical benefits. Your role will be vital in ensuring that customers, employees, and clients receive the necessary support and information during this critical time.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Tags

Holiday work, For contractors, Fixed term contract, Second job, Remote job, Shift work, Saturday, Monday to Friday,

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