Responsibilities
Creates a friendly and welcoming environment by greeting and offering assistance to customers
You are the face to the customer ensuring they remain the top priority while balancing tasks and routines
Smiles and Says Hi! Greets all customers and associates, assists in a friendly, courteous manner and adheres to the Yes We Can policy efficiently resolving customers questions and requests
Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
Able to learn and adapt to current technology to assist customer needs
Delivers the highest level of customer service through effective problem solving
Solicits, opens and activates Kohls Charge applications and loyalty programs
Ensures that all cash handling procedures are done in accordance to policy and procedure
Complete transactions accurately and efficiently while engaging customers
Flexible and willing to cross-train and work in other areas of the store, as needed
Adherence to Kohl's policy and procedures
Regular attendance
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