Job Description

In response to the continued growth of our enrollment campaign and the ever-expanding need for access to wireless solutions, we are looking for an Enrollment Agent to serve the Santa Maria area. The main objective of the Enrollment Agent is in-person customer outreach and executing presentations with the goal of enrolling new customers and upgrading current customers on behalf of our clients

 

The right person for this position is a forward-thinking, self-manageable leader hungry for an opportunity to make a difference in their community and grow simultaneously with a dynamic, always-learning team. Together, our communication and technology solutions impact the everyday lives of people in our surrounding communities. 

Enrollment Agent Responsibilities:

• Coordinate and oversee all technical aspects of the sales process
• Provide onsite superior customer support to internal and external customers
• Qualify customers to determine eligibility and availability for specified products 
• Complete the enrollment process and maintain the confidentiality of all private customer information
• Adhere to all company standards and policies relating to enrollment qualifications, customer support expectations, and our brand representation
• Engage and act in all areas pertaining to the growth of the program and its objectives and drive resolutions to specified issues
• Prepare weekly, monthly, and daily reports to track progress toward program goals.

Enrollment Agent Qualifications:

• One year of customer service, customer support, or sales is highly preferred
• Proven history of exceeding goals in a fast-paced, high-energy environment
• Excellent communicator with a high level of emotional intelligence and a naturally caring demeanor
• Possess a drive to succeed with a "get it done" attitude and solution-oriented mindset
• Reliable work ethic with the ability to function autonomously or in a team-oriented dynamic

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