Job Description

ABOUT US

MY SALON Suite Texas believes our customer is at the center of everything we do. Our vision is to build a thriving and connected community of salon entrepreneurs where every artist has the freedom to be their own boss.

We deliver exemplary service through a hands-on approach marked by purposeful communication, fast response time, and access to industry-leading resources. Our members trust in the knowledge that they are in business for themselves, not by themselves. We provide a platform for independent salon and beauty professionals to operate their own business in the largest, turn-key luxury suites in the industry, making the experience of operating a business accessible to more salon professionals every day.

ABOUT YOU

Passionate about growing people, businesses, and brands, you are a client-focused relationship-builder who is ready to be a key contributor in a growing company. You have outstanding customer service, communication, and mentoring skills. Proactive and accountable, you take the initiative to follow up and follow through. You have an ownership mindset, a servant's heart, and a warrior's spirit. Nimble and adaptable, you thrive in a fast-paced environment where the team is lean and the opportunity to have impact is mighty. 

ABOUT THE OPPORTUNITY

Maximize revenue potential within your market by cultivating strong relationships, networking, driving brand awareness, and delivering exceptional customer service to prospective, new, and current members (tenants). Serve our communities, nurturing member engagement and strengthening the culture of the brand.

SUMMARY OF KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

Community Leadership

• Directly support existing and new communities (locations) within respective markets.
• Deliver exceptional customer service to prospective, new, and current members, ensuring they have access to relevant resources and are well- supported through the full life cycle of their journey.
• Drive leasing within your market to ensure revenue and budget targets are achieved.
• Maintain competitive awareness and cultivate relationships to create a pipeline of potential members for all sites to ensure back- fill readiness.
• Create positive culture, foster member engagement, and maintain operational standards of excellence within your communities.
• Solve operational issues immediately to ensure safety, quality assurance and exceptional customer service.
• Communicate necessary repairs and maintenance issues to facilities partners and leadership.
• Track, file and ensure compliance with all state licensing.
• Perform and complete reports, site visits, operational support, and member meetings as needed and requested.

New Store Openings

• Drive pre-leasing to ensure occupancy targets are achieved.
• Coordinate departmental support for new store openings and special corporate projects.
• Participate in construction walk through for punch-list purposes.

BUSINESS/PROFESSIONAL SKILLS:

• COMMUNICATION: Presents information in a clear and concise manner, listens attentively to information, and proactively communicates with customers, vendors, and colleagues.
• ADAPTABILITY: Must be extremely flexible to manage multiple projects and priorities in a rapidly changing environment to create a positive outcome.
• PROBLEM SOLVING/CREATIVITY: Displays a high degree of creative problem-solving abilities in dealing with members, colleagues, and vendors.
• INTERPERSONAL: Builds relationships, credibility, and trust; partners with other resources to solve issues.
• CUSTOMER SERVICE: Ability to assess customer needs. Demonstrates skill in handling internal and external customer requests, complaints, and suggestions while maintaining a positive attitude.
• SUPERVISION/MANAGEMENT: Handles issues and problem solves with a high level of autonomy; may work under limited supervision on some projects.
• LEADERSHIP: Ability to gain the respect of others and influence contacts in alternative problem resolutions. Models behaviors that support the vision and values of the company.

QUALIFICATIONS:

• Experience : 2+ years multi-unit management operating in a high-service environment. Salon/beauty, retail, or hospitality industry preferred.
• Skills/Knowledge/Abilities : Exceptional written and verbal communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong organization skills to manage multiple tasks with moving parts. Able to observe and interpret people and situations. Regularly requires demonstrated poise, tact and diplomacy when interacting with others. Ability to react under pressure, use good judgment in ambiguous situations, and be flexible and adaptable.
• Special Position Requirements: Work a flexible, full-time schedule to include days, evenings, weekends, and holidays. Some overnight travel required.
• Physical Conditions : Must possess a valid driver’s license. Ability to hear and speak clearly in person and on the telephone. Regularly required to sit in car or at work for prolonged periods of time. Occasionally requires repetitive motion of wrists, finger dexterity and visual acuity for computer work. Occasionally required to reach, kneel, bend or stoop. Occasionally required to lift to 20 pounds. May require walking on unfinished floors, and locations under construction. Must be able to transport boxes, move furniture and small equipment.

COMPENSATION:

This role is a full-time salaried position with bonus potential and growth opportunity. MY SALON Suite Texas provides team members with a full suite of benefits including health, dental, and vision. A 401K is available, as are paid personal days and car allowance. Team members must have access to reliable transportation and must reside in Houston, Texas.

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