Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
- Provide prompt, friendly, and courteous service of food and beverage to all our guests.
- Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
- Obtain supplies and equipment for each beverage station and place fruits, glasses, and silverware in their respective places.
- Prepare fruit, fill ice bins, and clean ashtrays.
- Wash glasses for the bartender and clear debris from the bar.
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with management and staff.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
- Attend all necessary training meetings.
- Assist in other projects, as directed.
- Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
- Pushing, pulling, and turning a four-wheel loaded cart to all bars in the casino from the liquor storeroom. The weight of a loaded cart will vary, from 100 to 500 lbs., depending upon the size and content of orders.
- Unload cart and place or stack orders in pre-designated areas.
- Return empty cart to liquor storeroom.
- Remove trash, empty boxes, and soiled bar towels one to four times a shift.
- Sorts trash at dumpster areas into proper container, i.e., boxes, trash, and towels. Return empty trash carts.
- Know the location of all bars within the complex.
- Thoroughly clean the floors of all mats and the floor behind bars (swing and graveyard shift).
- Position requires extensive walking, pushing, and pulling.
- Exchange empty bottles of liquor for full bottles in pump room.
- Change Bag in Box, CO2 tanks and tap kegs.
- May be called upon to deliver empty bottles to liquor storeroom area.
- May be called upon to deliver ice to bars.
- Outstanding example of and a credit to Downstream Casino Resort
QUALIFICATIONS/REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
- Must be a minimum of 21 years of age or older upon employment.
- High school diploma or its equivalency required.
- Previous customer service experience preferred.
- Ability to operate the following equipment: Juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, iced tea machines, and other necessary equipment.
- Ability to speak effectively to the public, employees, and customers.
- Must have the ability to deal effectively and interact well with the customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must present a well-groomed and professional appearance.
- Must possess excellent communication skills.
- Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
- Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
- Must have the ability to deal effectively and interact well with the customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to be approved for and maintain a valid gaming license.
- Work nights, weekends and holidays as required.
- Employment is contingent upon a favorable outcome of a background investigation and drug screening.
PHYSICAL, MENTAL AND WORK DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must have the physical ability to work with extreme weather as well as the ability to lift 75 lbs., to squat, stand or bend repeatedly.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
- Must be able to stand, walk, and move through all areas of the casino.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. Downstream Casino Resort
Job Tags
Holiday work, Full time, Shift work, Night shift, Weekend work, Afternoon shift,