Virtual Call Center Agent (Remote) Job at MidWaretech, Texas

ODY3Vm5yM1prcEJmZmtHYmhGalhVdnF6amc9PQ==
  • MidWaretech
  • Texas

Job Description

About Company (Work from home Position)

Empowering Digital Transformation through Social Media & IT Services

With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.

Virtual Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the companys positive reputation. They often have the following responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the companys new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the companys customer management policies

Only Candidate from US will be shortlisted

Job Tags

Similar Jobs

United Software Group

Product Owner Job at United Software Group

 ...Job Title: Senior Product Owner Duration: 6+ Months Contract Position Work location : Louisville, KY (Permanent remote)...  ...you will connect our business stakeholders and our development Scrum teams by managing solution delivery expectations and keeping information... 

TASCA PARTS CENTER

Auto Parts Delivery Driver Job at TASCA PARTS CENTER

 ...Job Description Job Description Job description Tasca Automotive Group has an Immediate opening for a delivery driver for our parts department. Duties will include but are not limited to : Make assigned deliveries daily from Cranston. Checking of pre-staged... 

Weatherby Healthcare

Locum Tenens Physician Assistant - Neonatology - $83-105 per hour Job at Weatherby Healthcare

 ...Weatherby Healthcare is seeking a Physician Assistant Neonatology for a locum tenens job in Atlanta, Georgia. Job Description & Requirements Specialty: Neonatology Discipline: Physician Assistant Duration: 13 weeks Employment Type: Locum Tenens Get... 

The Brothers That Just Do Gutters

Gutter Installer Supervisor Job at The Brothers That Just Do Gutters

 ...Training & development At The Brothers that just do Gutters, you can ! We provide a skills ladder training program that...  ...their own. This person will be responsible for up to 6-10 other installers. Their responsibilities range from ensuring everyone is on time... 

Marriott International, Inc

Recreation Experience Expert Job at Marriott International, Inc

 ...Additional Information Job Number 24194126 Job Category Golf, Fitness, & Entertainment Location The Ritz-Carlton South Beach...  ...with us, the experience stays with them. Attracting the worlds top hospitality professionals who curate lifelong memories, we believe...