Job Description

Job Description

Job Description

Our Verizon Customer Service Representatives are communication experts who provide fast, friendly service to customers who ask questions, assess their needs, and receive immediate assistance. Our firm is passionate about ongoing personal and professional development, which is why we have management teams who focus on actively participating with entry-level team member onboarding. 

As our Verizon Customer Service Representative, you will use a lead-based system to meet with customers. The primary objective of each customer interaction is to greet, qualify, recommend, and close sales, so our Verizon Customer Service Representatives must be hospitable, professional, understanding, and active listeners. 

• Accurately initiate and complete the sales process directly with consumers, and send and file service order forms in accordance with our privacy and confidentiality guidelines
• Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc. 
• Work with fellow Sports-Minded Communications Representative team members within the customer service department to set attainable customer outreach and acquisition targets 
• Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client

Qualities of a Verizon Customer Service Representative…

• Have at least 1-2 years of experience in a customer service, sales, or client-facing position. Individuals with retail or hospitality experience perform exceptionally well due to their excellent communication and problem-solving skills 
• Take pride in your achievements. You always give 100% and embrace challenges with open arms. Don’t worry, our team will be there if you need help 
• Have a sense of humor. Let’s face it. In this day and age, we should all try to laugh a little more and enjoy the moment.
• Believe in your ability to make a difference. Whether that is working one-on-one with a customer or taking part in one of our community events
• Are results-focused, but also on the right way to get them. We will not ever compromise our value and integrity, and we expect the same from our employees

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