US Key Account Manager (Chinese Speaking, $65k, Technology Information and Internet, Florida) Location Washington, United States Job Type FULL_TIME Expiry Date - 2024-01-09 Startdate - ASAP Job Ref - 109880 2 days 18 hours Job Description We have an exciting opportunity for aKey Account Manager role in aTechnology, Information, and Internet company based inBeijing.Through its global operations and offices, the company has grown to become the leading B2B cross-border e-commerce marketplace, reaching millions of people with trusted products and services. It is seeking to hire a bilingual person who is driven and has a positive can-do approach. Job Requirements: A bachelor's degree or higher is required. Excellent command of the English and Chinese languages. It is essential to use social media to develop consumer knowledge and interests. Capability to thrive in a fast-paced, deadline-driven environment. Capability to multitask and manage multiple projects at the same time. Analytical skills. Problem-solving abilities. Outstanding communication abilities. Responsibilities Job Responsibilities: Manage high-value customers by consistently promoting products, services, and marketing initiatives, and engaging with clients to promptly address their inquiries. In charge of client growth and channel expansion in the United States, including expanding the regional client base, bringing a steady stream of quality customers to the company platform, researching local exhibition center resources, and implementing local promotion, training, and advertising activities for target groups and collaborators. Create goals and performance measures for regular operations and activities, monitor these regularly to gauge the success of operational approaches, and offer suggestions for ongoing improvement. Reduce customer churn by using conflict resolution skills to settle complex after-sales disputes in a way that promotes client satisfaction. Customer relationship management, gathering client data, comments, and suggestions, and providing regular feedback to headquarters. Perform market research in the US via online and offline platforms to gain anunderstanding of the US cross-border e-commerce market. Participate frequently in local industry fairs across the United States to gather useful data and offer suggestions. Organise resources both internally and externally, support the overall business strategy, and meet all of the company's established performance indicators. Other tasks as assigned. Referrals If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus. About Us Mandarin Recruitment is a service that helps Global businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment. Would you like to be contacted for similar job opportunities and networking events? * Yes No Are you willing to relocate for this or other relevant roles? Yes 26 Kingsbridge Court Canary Wharf London
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