Job Description

Job Title: Sr UI/UX Designer

Location: Englewood, Colorado

Duration: 3-month Contract to Hire

Project Summary:

We are looking for a talented Senior UX/UI Designer/Developer with expertise in AWS Connect to join our IT team. In this hybrid role, you will be responsible for designing, developing, and implementing seamless, user-centered solutions for call center operations and customer-facing tools. You will leverage your deep knowledge of AWS Connect to create high-quality experiences for both agents and customers, optimizing customer journeys and streamlining agent workflows. The ideal candidate will have strong experience in both UX/UI design and development, as well as hands-on expertise in AWS Connect and related technologies.

Experience:

• 5+ years of experience in UX/UI design and development, with a strong focus on designing and developing solutions for call centers and customer-facing tools.
• Proven experience working with AWS Connect, including developing contact flows, IVR systems, and integrating with third-party applications.
• Hands-on experience with AWS services such as AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch.

Skills & Competencies :

• UX/UI Design Expertise: Strong understanding of UX/UI design principles and best practices, with experience designing for call center and customer service environments.
• Development Skills: Proficiency in front-end development (HTML, CSS, JavaScript) and experience with serverless architectures and AWS Lambda for backend logic.
• AWS Connect & Integration: In-depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.).
• Prototyping & Wireframing: Proficiency in design tools such as Figma, Sketch, Adobe XD, and experience creating high-fidelity prototypes, wireframes, and interactive designs.

Preferred Experience:

• Experience with AI-driven customer service tools such as chatbots and virtual assistants built on Amazon Lex.
• Familiarity with Agile development methodologies and project management tools such as Jira and Trello.
• AWS Certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer).
• Knowledge of customer behavior analytics, service optimization, and key performance metrics for customer service operations.

Key Responsibilities:UX/UI Design for Call Centers & Customer Tools:

"Tekgence is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply."

Thanks

Sai Kiran

saikiran.y@tekgence.com

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