Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Benefits/Perks
Competitive Compensation
Great Work Environment
Career Advancement Opportunities
Job Summary
We are seeking a Travel Agent to join our team! As our Travel Agent, you will spend your days communicating with Leisure and Corporate clients, handling their travel needs, and planning their leisure and or business trips. You will also be responsible for suggesting trip recommendations, processing payments from clients, and maintaining communication throughout the journey to provide the best possible experience for the client. The ideal candidate has strong communication and customer service skills, previous GDS, sales and customer service experience, and can multitask across multiple projects and trips at any given time.
Responsibilities
Communicate with the client every step of the way, presenting multiple trip options based on their wants and needs
Book trips, activities, and tours for clients utilizing the Amadeus GDS booking system as well as various others hotel, cruise and tour operators booking platforms.
Accept and process payments
Maintain a line of communication throughout the trip planning process as well as the trip itself, and assist in any troubleshooting to give the client the best experience possible
Maintain excellent records of clients, payments, trips, and other details
Qualifications
Excellent communication, customer service skills and ability to work with a small team of agents-coworkers
Strong listening skills, with the ability to translate what the client enjoys into a trip or experience
Must be comfortable communicating both over email and the phone with clients
Proficient and willing to expand skills in Amadeus, our reservation and Global Distribution System (GDS).
Familiarity with basic computer programs such as Microsoft Office, Outlook, and common calendar or scheduling software
Strong organizational skills
The ability to multitask and shift priorities, as needed
Bilingual, English / Spanish a plus
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