Job Description
Purpose:
The Training Specialist is responsible for organizing and implementing the training of program positions that align with the business and program strategies so that the skills and performance of employees meet the organization’s current and future needs. This role is also responsible for developing, creating and writing training tools, handouts and guides that can help improve learning outcomes for a variety of training initiatives.
Responsibilities:
Design, coordinate, and implement training materials and activities to meet the needs of the organization
Evaluate the effectiveness of training programs and provide feedback to management
Ensure learning outcomes by facilitating, encouraging participation, building learner motivation, and delivering constructive feedback
Analyze employee performance data to identify areas of improvement
Create reports on training activities and progress
Conduct research on best practices in training and development
Maintain a database of training materials and resources
Ensure good relationship and communication with management team, ensure all training programs match the requirement of organization and work
Prepares training materials for upcoming sessions. Ensures that an adequate supply of manuals is always on hand. Prepares educational documents related to workflows and enhancements.
Performs other related duties as required
Required Qualifications:
Associate degree or equivalent experience
3 - 5 years of learning, talent and development experience required
Preferred Qualifications:
Excellent verbal and written communication skills
Strong presentation skills
Adept with a variety of multimedia training platforms and methods
Ability to evaluate and research training options and alternatives
Ability to design and implement effective training and development programs
Extremely proficient with Microsoft Office Suite and related program software
Work Environment
This job operates in a professional office environment and teleworking from the employee’s home address listed in their employment file. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. When telecommuting employees must have reliable internet access in order to access required systems and software associated with the position's responsibilities. The amount of time the employee is expected to work per day or pay period will not change as a result of participation in the teleworking program. Employees are responsible for the set-up of their home office environment, including physical set-up, internet connection, phone line, electricity, good lighting, comfortable temperature, furniture, etc. Employee’s teleworking space should be separate and distinct from their “home space” and allow for privacy. The company expects employees teleworking to be as efficient and professional as if they were in the office. The amount of time spent in the office or teleworking is contingent upon the needs/priorities of the company and will vary based on those needs/priorities.
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