Job Description

Job Summary:
The Titles Specialist plays a crucial role in supporting the titling and collateral needs of the company and its clients. This position is responsible for executing the tasks necessary to secure the company’s interest in financed collateral. The ideal candidate will ensure the timely and accurate processing of title-related documents while maintaining compliance with state regulations and company policies.

Essential Functions:

• Process and send completed document packages to title vendors and other relevant parties to secure liens or establish required status for repossessed vehicles.

• Submit lien estimates to title vendors for all refinance loans as required.

• Meet performance standards for accuracy and turnaround times in processing titles.

• Maintain timely, complete, and accurate updates in the title management system.

• Compile and verify a complete set of Powers of Attorney (POAs) and other state-specific documents necessary for lien perfection.

• Effectively communicate title process requirements to customers, including the provision of complete and accurate POAs and other required state-specific documents.

• Follow up with customers, dealers, and DMVs on outstanding title-related issues in a timely and accurate manner.

• Check in all incoming Electronic Lien Titles (ELTs) and paper titles daily.

• Facilitate the timely release of titles and UCCs to customers, dealers, or other financial institutions.

• Accurately complete and maintain required documentation.

• Provide excellent customer service by addressing incoming title-related inquiries.

• Stay up-to-date on state laws and regulations regarding the titling process and recommend updates to processes as needed.

• Complete required AFSA training within the designated timeframe or earlier, as directed by management.

• Make external calls to dealers, financial institutions, customers, and other parties as needed to support the title process.

• Maintain accurate and complete records in the IHF system(s).

• Collaborate with leadership, peers, and vendors to escalate and resolve title processing issues.

• Participate in team meetings and other business-related discussions.

• Assist with peer training and provide support as needed.

• Perform additional duties as assigned based on business needs.

• Uphold confidentiality, compliance, and adherence to company performance and conduct standards.

• Assist with reporting and tracking performance metrics as required.

Required Knowledge, Skills, & Experience:

• Minimum of 2 years of experience in a customer service role.

• Proficiency in Microsoft Excel and Word.

• Strong written and verbal communication skills.

• Minimum of 2 years in an administrative role.

• Prior experience in title processing preferred (2+ years).

• Excellent organizational and prioritization skills.

• Ability to adapt to change in a fast-paced environment.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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