Job Description
Title: Telcom Engineer (Genesys) Location: Remote Duration: Direct Hire Qualified candidates may send a copy of their resume (Word Format) to jrogers@inspyrsolutions.com - Responsible for administration and support of Genesys Cloud solutions.
- Analysis, planning, evaluation, implementation, and validation of innovative Contact Center solutions for Voice, Omnichannel, Quality & Enablement products.
- Develop and maintain integration and cloud solutions.
- Diagnoses reported issues through root cause analysis. This may include, but not limited to, customer dialogue, system(s) and other research with team members, vendors and manufacturers.
- Troubleshoot and support Genesys products.
- Develop, maintain, implement, and support complex Contact Centre solutions involving web services.
- Conducting technical Knowledge Transfer sessions for staff and team members.
- Contribute to the Genesys contact center switchover to production state.
- Strong experience in Genesys Omnichannel Solutions with IVR, IVA, Routing, CRM Integrations.
- Collaborate with IT and operations teams to integrate Genesys Cloud with other systems and applications. Career Level Expectations:
- Five years of Contact Center experience.
- Three year or more of experience with any of the following technologies or applications: Genesys Cloud, WEM and Development, Teams Telephony. Required Skills/Experience:
- Experience in designing and implementing RESTful API/Web Services.
- Working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
- Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethics and a team player.
- Ability to analyze and solve common and complex IT problems through reasoning, troubleshooting and innovative thinking.
- Organizational skills requiring the balancing of many projects and tasks.
- Ability to communicate, both orally and in writing, with all levels of management and vendors.
- Able to professionally communicate in verbal and written English.
- Ability to convey technical concepts in a non-technical manner.
- Willingness to learn and ability to adjust to changes quickly.
- High sense of ownership of the problems and requests assigned with a customer service mindset.
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and Microsoft Teams.
Preferred Requirements: •Three years or more of experience with any of the following technologies or applications: o Genesys Cloud, WEM and Development, Teams Telephony •Knowledge of VoIP, IVR, Video Conferencing, mobile technologies, and CTI systems. •Working knowledge of Server 2008 / 2012 / 2016, SQL Server and Microsoft Office Suite: o Excel, Word, Visio, Access, Teams and PowerPoint.
About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Job Tags
Local area, Remote job, Flexible hours,