Epitec is seeking a Technical Information Specialist to join our automotive client's team. As a Technical Information Specialist, the candidate will play a pivotal role in providing manufacturer-level support to dealership service technicians by delivering accurate technical guidance on vehicle diagnostics and repairs.
Location: Smyrna, TN (Onsite)
This is a long-term, ongoing contract. W2 only.
Key Responsibilities:
- Provide technical assistance to dealership service technicians responding to TECH LINE cases via phone email or chat
- Guide technicians through vehicle diagnostics and repair procedures using service manuals internal databases and technical resources.
- Document all support cases thoroughly search for related cases and update or close reports as appropriate.
- Collect and report technical data on new vehicle incidents for further engineering analysis.
- Provide remote support via Tech Link sessions to assist with scan tool diagnosis at dealerships.
- Monitor Salesforce dashboards and reports to ensure timely and effective case resolution.
- Support internal team members by completing assigned tasks and contributing to a collaborative contact center environment.
- Perform general dealer support and department-specific administrative duties.
- Uphold brand values and contribute to long-term customer satisfaction and business growth.
Qualifications:
- High School Diploma or GED required.
- Associates in Automotive Technology preferred or 2 yrs. Automotive technical experience in lieu of education
- Minimum typing speed of 30 WPM.
- Basic computer proficiency and ability to navigate technical resources.
- Automotive enthusiast with a positive helpful attitude.
- Excellent verbal and written communication skills.
OT or OTA needed; long-term care facility in southeast WA; days, ASAP start; 13-week contract
...support, troubleshooting and identification of opportunities for clinical information system improvements. Promotes future and present... ...systems. This position reports to the Chief Nursing Informatics Officer, and works closely with Principal Trainers, Credentialed...
Opportunity Information Sutter Medical Group (SMG) seeks to hire a General Neurosurgeon for our established Roseville surgical team. Qualifications Board certified/Board eligible Trauma or major deformity spine focus Ideally experienced with complex spine...
...start \n May float between campuses mid-shift (9 miles apart, 15-minute drive)\n Must be able to interpret EKGs and work with... ...general medical-surgical conditions \n No pediatric patients (15 years and older only)\n Charting system: Cerner \n\n Facility:...
Job Description Job Description Description: Company Overview: Join the winning team at Five Star Ford North Richland Hills, a trusted and high-performing family owned and operated Ford dealership dedicated to quality, integrity, and customer satisfaction. We are...