Job Description
Job Description: Position Summary: The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations.
Responsibilities and Accountabilities: - Meet or exceed established sales goals
- Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
- Actively manage guest relationships with a variety of touch points (i.e., acknowledge birthdays, anniversaries, etc.)
- Design custom Tailormade itineraries in consultation with guests and Travel Agents
- Evaluate pricing received from DMC or Third-Party suppliers to ensure value (A&K value and price value)
- Communicate and advocate product and price value in support of successful conversions
- Confirm required services with DMC and Third-Party suppliers
- Manage all financial aspects of booking in Travel Studio according to company guidelines
- Ensure all Travel Studio and OneIs booking details are complete and accurate in accordance with department guidelines
- Maximize conversions by following up on Option Quote and Quote Pending bookings in CRM within the established timeframe
- Demonstrate competency of destination knowledge
- Research flight schedules, hotel availability, and other Sabre procedures as necessary
- Meet or exceed established A&K Service standards
- Maintain a minimum number of hours available on the phone per department guidelines
- Make recommendations for process, procedure, and technology improvements
- Collaborate with Sales Assistants to coordinate all pre- and final documents, and assist with guest/TA contact
- Collaborate with internal departments to facilitate the booking process and sales
- Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
- Sales projects as determined by management
Skills and Abilities - Excellent verbal and written communication skills with an emphasis on telephone sales
- Detail-oriented with excellent organizational skills and ability to multitask
- Strong worldwide geographic, destination, cultural, and world affairs knowledge
- Drive to achieve results, initiate personal goals, and close sales
- Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
- Good judgment and problem-solving skills
- Ability to work in a team environment
- Excellent interpersonal skills
- Basic Sabre skills required, intermediate skills preferred
- Must be able to read/write/speak in English
- Foreign language skills preferred
Education and Additional Experience - Associate or bachelor's degree preferred or equivalent experience
- High School diploma required
- Two years of travel industry experience required
- Two years of sales experience required
Special Requirements - Evening, weekend, and approved overtime may be required
- Domestic travel in conjunction with the Sales Director's sales calls
- International travel may be required (and maintain a current passport)
Salary Range - $49,000 - $53,000, with additional earning potential through sales incentives.
Benefits A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.
EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Tags
Full time, Temporary work, Work at office, Worldwide, Weekend work, Afternoon shift,