Job Description
“Average target compensation of $100K + uncapped incentives”
JOB SUMMARY
Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for meeting and exceeding budgeted headcount and sales goals.
- A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
- Recruit, interview, hire, and train Residential Connectivity Sales staff.
- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
- Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.
- Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.
- Be familiar with reporting and analytics necessary to drive and support business decisions.
- Collaborate with other departments and support teams to achieve goals and objectives.
- Work allocated will consist of approximately 60% fieldwork and 40% office work.
- Coach to and follow Charter’s Sales Process.
- Communicate territory assignments to Residential Connectivity Sales Specialists.
- Monitor the payroll process and ensure timely and accurate approval of all commission payments.
- Handle employee relation issues, including performance appraisals, coaching, and training.
- Completes administrative tasks related to all sales activities and ensures their team does the same.
- Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
- Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
- Prepares reports as needed.
- Perform other duties as requested by leadership.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand the English Language.
- Excellent communication, interpersonal and organizational skills
- Possess strong technical and computer skills
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- Ability to work outside for extended periods in any season and/or during inclement weather
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
- Must be able to work non-traditional work hours such as evenings and weekends
- Valid driver´s license, satisfactory driving record within Company required standards, and auto insurance
- Ability to complete documentation accurately.
Required Education
- Bachelor´s degree in business or marketing, or equivalent work experience.
Required Related Work Experience and Number of Years
- 2+ years of Outside Sales or related work experience.
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Knowledge of Direct Sales practices
- Experience with consumer education of products and services
- Knowledge of cable or telecommunications services
Preferred Related Work Experience and Number of Years
- Sales Supervisory experience preferred - 0.5+
WORKING CONDITIONS
- Field and Office environment
- Outside field environment with exposure to inclement weather
- Travel as required
SDT465 2025
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Job Tags
Work experience placement, Weekend work, Afternoon shift,