Job Description

Job Title: Store Manager.

Scope:

The Store Manager will be responsible for managing all store operations according to the Company’s guidelines and procedures and for supervising the store team to maximize sales and profitability, with a focus on providing an exceptional level of customer service and developing and expanding the store customer' database.

The Store Manager will act as Clic Ambassador in the local community.

Key responsibilities:

Maximizing store profitability:

• Maximize the store sales performance willing to exceed the targets set by the Company.
• Monitor and supervise the store staff to maximize sales.
• Analyze the selling and profitability of the store and take actions when required in order to obtain the highest profitability of the store.
• Deliver reports to management when required.

Customer experience and clienteling:

• Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty according to CLIC selling ceremony.
• Maintain and expand the customer database by keeping customer data and by delivering client outreach and clienteling actions.
• Resolve all customer problems and complaints in a quick and effective manner.

Manage HR aspects:

• Recruiting, training, coaching, counseling, appraising, and disciplining the store team.
• Develop and motivate the store team to meet sales targets and follow customer service standards.
• Set goals for the store team, including KPIs.
• Conducting daily briefings with the store team.
• Conduct annual appraisals and regular performance reviews for store team members.

Stock and visual merchandising:

• Enforcing and ensuring all policies and procedures are complied with attention to loss prevention.
• Manage stock levels and make key decisions about stock control following the Company's procedures.
• Implement and maintain all visual merchandising guidelines and directives.
• Ensure that presentation and visual standards are respected according to the corporate Visual Merchandising directives and strategy.

Other operational functions:

• Organize special activities, displays, and events in line with corporate directives and when required by the Company.
• Work closely with corporate teams.
• Maintain awareness of market trends by monitoring local competitors and trends, innovations, and technology developments within the industry.

Skills:

• Fluent in English.
• Minimum of 3 years' experience in management in the retail industry.
• Target driven.
• Proven track record in achieving sales targets.
• Experience in leadership, motivation, training, and development of retail staff.
• Excellent communication and 'people' skills.
• Strong commitment to customer service.
• Ability to work under pressure.
• Confidence, initiative, and enthusiasm.
• Organizational, managerial, and entrepreneurial skills.
• Decision-making ability.
• Teamwork and relational skills.
• Good communication skills.
• Empathy.
• Problem-solving ability.
• Flexible to adapt to a changing environment.
• Ability to stand for long periods of time.

Based Rage: $75k-$80K

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