Sr. Technical Writer Job at Mozaic.io, Nashville, TN

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  • Mozaic.io
  • Nashville, TN

Job Description

We are seeking an experienced and detail-oriented Senior Technical Writer to join our team. As a Senior Technical Writer, you will play a crucial role in creating clear and comprehensive documentation for our products, services, and technical processes. The ideal candidate should have a strong technical background, exceptional writing skills, and the ability to communicate complex information in a user-friendly manner.

Requirements

Documentation Development:
  • Create and maintain high-quality technical documentation, including user manuals, API documentation, installation guides, and release notes.
  • Collaborate with subject matter experts to gather information and ensure accuracy of technical content.
User Assistance:
  • Develop user guides, FAQs, and tutorials to help end-users understand and effectively use our products and services.
  • Work closely with UI/UX designers to create in-app guidance and tooltips.
API Documentation:
  • Produce comprehensive and developer-friendly API documentation, ensuring accuracy, clarity, and completeness.
  • Collaborate with software engineers to understand and document API functionalities and use cases.
Documentation Review and Editing:
  • Review and edit documentation for clarity, consistency, and adherence to style guides.
  • Provide feedback to other writers to improve the overall quality of documentation.
Collaboration:
  • Collaborate with cross-functional teams, including product managers, software engineers, and quality assurance, to gather information and ensure documentation reflects the latest product features.
Documentation Tools and Processes:
  • Stay up-to-date with industry best practices and tools for technical writing.
  • Implement and improve documentation processes to enhance efficiency and quality.
Training and Support:
  • Provide training and support to junior technical writers as needed.
  • Assist in resolving documentation-related queries from internal teams and customers.
Stay Informed on Industry Trends:
  • Stay up-to-date with industry trends and emerging technologies related to SDK development.
  • Incorporate new technologies and best practices into SDK design and development.

Qualifications

  • Education and Experience:
    • Proven experience as a Technical Writer, with a focus on creating technical documentation for software products.
  • Writing Skills:
    • Exceptional writing and editing skills with the ability to convey complex technical information in a clear and concise manner.
    • Strong attention to detail and accuracy.
  • Technical Acumen:
    • Solid understanding of software development concepts and the ability to grasp complex technical information quickly.
  • Documentation Tools:
    • Proficient in using documentation tools such as Markdown, DITA, and version control systems (e.g., Git).
  • Communication Skills:
    • Excellent communication and interpersonal skills.
    • Ability to work collaboratively in a cross-functional team environment.

Preferred Qualifications
  • Bachelor's degree in Technical Communication, English, Computer Science, or a related field.
Benefits

Mozaic values our employees highly, and to best support them, we offer a wide array of benefits to support everyone with whatever they may need.

  • Medical, Dental, and Vision coverage
    • Premiums 100% covered by Mozaic
    • EAP Access through Spring Health
  • Weekly pay
  • 401K
    • Mozaic matches up to 6%
    • Immediate vesting of company contributions
  • Paid Time Off
    • Unlimited PTO
    • Sick time
    • Holiday schedule - and your birthday is a Holiday!
  • Continual learning and development opportunities
    • Professional organization memberships
    • Certifications and / or degree programs
    • Learning management systems access
    • Conference attendance
  • Company-provided technology
    • You pick: Mac or Windows?

Job Tags

Weekly pay, Holiday work, Immediate start,

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