Job Description

Job Description:

* Writes tickets and processes cash winning tickets

* Handles customer questions and disputes

* Counts cash at the beginning and end of each shift

* Ensure all customers, whether regular or infrequent, are made to feel welcome at all times

* Carry out engaging conversations and provide friendly service to customers

* Show patience with customers who do not wager regularly; take the time to explain how wagering works

* Adhere to all rules and regulations set forth by the company and the regulatory body

* Calls for MTL support when writing bets requiring MTL paperwork

* Anticipate and act on the needs of the customer, seek and respond to feedback

* Ensure all issues effecting the customer experience in the sports book are reported promptly

* Undertake additional tasks contributing to the operations of the sports book, as requested

* This position will be employed by American Wagering, Inc.

Minimum Position Requirements:

* Genuinely interested in working with and helping customers

* Excellent communication skills

* Prefer working as part of a team

* Well-presented, polite, tactful and friendly

* Numerate, lively and quick-thinking

* Resolve complaints and difficult situations in a calm and patient manner

* Enjoy promoting products and services confidently

* Gather and act on customer feedback effectively

* Prioritize quick, effective speed of service

* High standards, initiative, pro-activity and professionalism

* Flexible to perform different tasks and follow procedures correctly

* Full of drive and enthusiasm for your own development

*

Essential Functions/Exposures:

* Must be able to stand for extended periods of time.

* Must be able to lift, pull or push 25 lbs.

* Must be able write for extended periods of time.

* Must be able to twist, bend or reach with no significant boundaries.

* This position may be exposed to a smoke-filled environment

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