Job Description:
* Writes tickets and processes cash winning tickets
* Handles customer questions and disputes
* Counts cash at the beginning and end of each shift
* Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
* Carry out engaging conversations and provide friendly service to customers
* Show patience with customers who do not wager regularly; take the time to explain how wagering works
* Adhere to all rules and regulations set forth by the company and the regulatory body
* Calls for MTL support when writing bets requiring MTL paperwork
* Anticipate and act on the needs of the customer, seek and respond to feedback
* Ensure all issues effecting the customer experience in the sports book are reported promptly
* Undertake additional tasks contributing to the operations of the sports book, as requested
* This position will be employed by American Wagering, Inc.
Minimum Position Requirements:
* Genuinely interested in working with and helping customers
* Excellent communication skills
* Prefer working as part of a team
* Well-presented, polite, tactful and friendly
* Numerate, lively and quick-thinking
* Resolve complaints and difficult situations in a calm and patient manner
* Enjoy promoting products and services confidently
* Gather and act on customer feedback effectively
* Prioritize quick, effective speed of service
* High standards, initiative, pro-activity and professionalism
* Flexible to perform different tasks and follow procedures correctly
* Full of drive and enthusiasm for your own development
*
Essential Functions/Exposures:
* Must be able to stand for extended periods of time.
* Must be able to lift, pull or push 25 lbs.
* Must be able write for extended periods of time.
* Must be able to twist, bend or reach with no significant boundaries.
* This position may be exposed to a smoke-filled environment
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