Job Description

Job Description

Job Description

Position: Spa Therapist

Reports to: Spa Manager

Job Summary

The spa therapist position is responsible for performing spa services at Hawkeye Spa in the manner trained by Otesaga Resort Hotel. The therapist is an integral member of the team who creates memorable and authentic experiences for our guests. This position is eligible for gratuities and 18% commission on treatments and retail sales.

Essential Job Functions

To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Provide guests with a thorough and knowledgeable professional massage
• Perform services keeping guest satisfaction as priority
• Proficient in all areas of massage therapy, including but not limited to anatomy, physiology, and body systems
• Promote and sell retail products
• Answer guests calls, make reservations and check guests in and out of the spa
• Begin and end all treatments on time, adhering to bookings
• Clean and sanitize work area as per departmental policies
• Remove all soiled linen from massage room(s) and deposit in designated area
• Operate all tools and equipment needed to perform services safely
• Stock and organize massage room(s) with appropriate linens and supplies
• Prepare material and supplies for daily operations
• Clean equipment and common areas used after performing services
• Participate in maintaining neatness of service waiting areas
• Restock linens for use in the treatment rooms
• Ensure the privacy of each guest

Education: High school diploma or general education degree (GED)

Required Experience:

The person in this position needs to:

• Possess a valid New York State massage license

Knowledge, Skills, & Abilities

• Ability to work weekends & holidays as required
• Strong knowledge of spa services
• Sound knowledge of merchandising
• Excellent organizations and time management skills
• Knowledge of various allergy restrictions
• Possess basic math and written skills and ability to operate PMS system
• Maintain professional presentation (must adhere to company and department dress code)
• Ability to upsell
• Outstanding guest service skills
• Ability to clearly communicate both verbally and in writing

Physical Requirements:

These physical requirements for this position may be accomplished with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds. The employee will also frequently ascend and descend stairs when moving between the spa and front desk and guestrooms. Vision abilities required by this job include close vision and color vision. Employees may use vision to monitor spa product quality and quantity.

Work Conditions: The position will be required to work weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor environment. The noise level in the work environment is usually low but may be moderate dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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