Job Description

Job Description

Job Description

Looking for Full Time and Part Time positions who can work weekends.

Overview:
Primary responsibility is to provide professional massages with a variety of techniques such as: Swedish, aromatherapy, sports massage, reflexology, deep tissue, stone massage, etc. To perform spa body treatments such as: scrubs, wraps, couple’s treatments, bath preparation and to provide guest in room service. 

Job Duties and Responsibilities:
Maintain complete knowledge of:
-Hours of operations and activities of hotel
-Spa services and products
-Scheduled daily group activities
Maintain complete knowledge of, and comply with, Spa and departmental policies and procedures
Complete the Spa at Inn by the Sea protocols and treatments certification process successfully 
Notify management with all maintenance needs
Greet each guest warmly and provide a courteous good-bye
Handle guest complaints by following hotel procedures and ensuring guest satisfaction
Set-up treatment rooms at the beginning of each shift with all needed supplies and equipment
Perform daily routine of set up and break down of massage rooms
Attend all required meetings and training sessions
Provide treatment records (payroll records) to the Lead Therapist as required
Maintain the Therapists and Technicians Code of Conduct:
-Maintain a positive attitude at all times, with guests and team members. Treat others with respect, just as you would wish to receive
-Abide by all city, county, state and federal laws and regulations as required for your chosen profession. You must maintain an active state license at all times and keep current certifications
-Inform guests of exactly what service will be performed and the steps to the treatment before beginning the treatment. The guest should have no surprises. Always reassure the guest, building confidence and trust
-If a question of doubt arises over undertaking a treatment, i.e., medical complications or conditions always refer to the guest to consult their physician
-Remember, “If you don’t know, DON’T”. Do not diagnose
-Never over-ride or disparage the advice of another therapist, nutritionist, nurse, physician or other health professional. Treat other professionals professionally
-Loyalty to Inn by the Sea is required in the following ways
Never demean the establishment, management, fellow team members, the services offered or the chosen products
Guests are guests of the Inn and not of staff personally. If you are requested to perform a treatment and are not available, refer another therapist. Do not presume to develop a personal clientele from Inn by the Sea spa guests
-Never leave a guest unattended. Escort the guest to and from the relaxation area. 
Keep the atmosphere pleasant and be a good listener. Be aware that this is the guest’s opportunity to relax. Only communicate as you need, greet the guest and inquire as to how their stay is going, explain the draping, treatment, etc. and to check in with the guest on pressure, sensitivity, etc. during the treatment. Allow the guest to relax if they choose not to talk during the treatment. In communicating with our guests do not become over familiar, gossip, tell off color jokes/stories or complain about team members. Even if you disagree with a guest’s point of view, don’t argue or give your personal opinion. Keep it light and pleasant
-Spa staff is required to have a working knowledge of all spa and fitness services, amenities and department hours of operation
-Guest comfort is paramount. Guest modesty is a critical issue. Due to the personal nature of spa treatments and services, it is important to respect the modesty of each guest. Always explain to the guest that they will be covered and draped at all times, except the body area you are working on. Communication of this will prevent unnecessary discomfort. Pay attention to the guest needs
-If a guest suggests or makes a gesture of a sexual nature, you are authorized to end the treatment and leave the room immediately. Immediately report the incident to a manager
-Therapists must have a working knowledge of anatomy and physiology and understand the relationship between the structure and the function of the area being treated. Estheticians must have a working knowledge of the skin and physiology related to its health. Each must have sound product knowledge and thoroughly understand the theory and benefit of each treatment and product. Your credibility depends on your knowledge
-Provides authentic treatments that are conducted in the full time allocated for the treatment and talks to guests about exercise, stretching, relaxation or lifestyle needs that will aid them within your licensed scope. All treatments are to be conducted according to the written protocols
-Maintain a clean, sterile treatment room, keeping room organized and free and clear of items on floor and counters
-At all times, remember, you are in a position to add to the credibility and professionalism of your career

Skills Required:
Previous experience in a spa, physician’s office or professional massage clinic. Must have knowledge of physiology and anatomy, and be proficient in various body work techniques and modalities. Ability to assess guests’ physical needs and knowledge of proper therapy methods and contraindications to insure that no harm comes to guest. Practical knowledge of proper “draping” techniques. Must possess the physical strength required to perform massage therapy and ability to stand six to eight hours daily.

Excellent communication skills required (including legible writing). Ability to focus attention on guests’ needs, remain calm and courteous, and maintain confidentiality of all guest information and pertinent Spa data.
Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to work cohesively with all Spa areas and co-workers as part of a team. Ability to perform job functions with minimal supervision; demonstrate attention to details; prioritize, organize and follow up. 

Experience / Education:
Minimum of two years massage/skin care experience

Additional Information:
In order to apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form no later than your first day of employment.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis. 

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