Job Description

Job Description

Job Description

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style.

One of the most beloved spas in New England, The Spa at the Woodstock Inn & Resort, is seeking a Spa Manager to join the team.

This role works closely with the Director of Spa to manage the day-to-day operations of the spa, with a focus on maintaining high-quality standards and delivering exceptional guest experiences. Oversee and manage the spa to include scheduling, ongoing training, product knowledge, hiring, terminating and coaching/disciplining. Establishing and maintaining a high level of customer service based on the guiding vision, mission, values and cornerstones of the spa and resort. Lead and motivate staff to achieve goals and exceed guest expectations. Scheduling dependability, and flexibility are a must, including days, nights, holidays and weekends.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

• Assists in managing the overall operation of the spa.
• Assists in developing and implementing strategies for the spa that support the spa and resort’s goals.
• Supervise front desk, attendants and providers (including Treatment Manager, Lead Therapist and Lead Aesthetician).
• Assist in the interviewing and hiring process of spa associate team members, ensuring the selection of individuals with the appropriate skills.
• Manage payroll, inventory and scheduling. Adjust staffing and services based on customer demand and budget expectations, optimizing our scheduling needs.
• Responsible for the day-to-day spa operation duties to include opening and closing, cash handling procedures and general facility maintenance.
• Work as front desk and/or attendant to ensure smooth and seamless operation.
• Provide spa guests with a tour of spa facilities, when needed.
• Provide guests with a thorough and knowledgeable understanding of spa services.
• Assist Director of Spa in developing new treatments and share creative idea to continually improve the spa programming
• Assist in updates and create spa menu online.
• Assist in overseeing all spa reservations via SpaSoft.
• Assist Director of Spa in conducting annual performance evaluations for all staff.
• Ensure that all policies and procedures ae being followed correctly.
• Demonstrate respect, sensitivity, and concern for guest’s needs and concerns in a professional and pleasant manner. Diffuse guest challenges and communicate guest problems or complaints.
• Coordinate and participate in special events involving spa and wellness
• Assist Director of Spa in conducting regular staff meetings, briefings, and trainings to ensure effective communication throughout the spa team
• Assist Director of Spa and work with Spa Coordinator in managing all retail needs including ordering, pricing, inventory, display needs, events, etc.
• Prioritize and maintain the safety of both guests and staff within the spa areas. Maintain sanitation standards.
• Ensure all protocols are adhered to.
• Assist Director of Spa in ensuring that technician licenses are up to date and renewed, as needed.
• Work closely with the Director of Spa in pricing services and retail merchandise to maximize revenue and remain competitive.
• Demonstrate comprehension of budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department.
• Participate in managing controllable expenses of the department, striving to achieve or exceed budgeted goals.
• Recognize the impact of the department's operations on overall hotel financial goals and objectives, striving to achieve or exceed budgeted goals.
• Foster open and collaborative relationships with staff, promoting a positive and supportive team environment.
• Other duties as necessary to support the team and resort.

Qualifications:

• Have a minimum of 3 years of supervisory/management experience.
• A degree in Hospitality Management or a related field is preferred. Strong passion for spa and wellness world.
• Demonstrate strong leadership, team and interpersonal skills.
• Have a minimum of 2-3 years’ experience in hospitality, spa, and/or customer services.
• Flexibility with schedule, including days, nights, holidays and weekends.
• Proficient in Microsoft Office Suite and spa reservation systems (SpaSoft a plus).
• Be able to stand for long periods of time.

This is a full-time, year-round position offering a competitive benefits package, after an initial waiting period that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match.

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!

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