Social Media Response Specialist / Content Moderator Job at Kenect, Pleasant Grove, UT

OWEvZW1iZllrcFZXZkVpV2lWelVYdlN3amc9PQ==
  • Kenect
  • Pleasant Grove, UT

Job Description

About Us  

Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world 

About This Role  

As a Social Media Response Specialist / Content Moderator you are detail-oriented individual with a passion for customer interaction. We're looking for a dynamic Social Media Response Specialist/Content Moderator to join our team and help elevate the online presence of our clients.In this exciting role, you'll be the voice behind our clients' brands, ensuring their online reputation remains strong, positive, and authentic. In this exciting role, you'll be the voice behind our clients' brands, ensuring their online reputation remains strong, positive, and authentic.

What You Will Be Doing  

  • Engaging with Customers
  • Responding to customer inquiries, comments, and interactions in a friendly, professional, and timely manner.
  • Monitoring and managing online content to identify and remove spam, ensuring that clients' posts stay clean and relevant.
  • Handling Escalations: Addressing sensitive or complex issues and providing solutions that align with our clients' values and brand voice.

Skills & Qualifications:  

  • Strong understanding of online reputation management and social media platforms. 
  • Excellent communication and customer service skills. 
  • Ability to maintain a calm and positive tone in both written and verbal interactions. 

Our Company Values We Hope You Showcase  

  • Unwavering Customer Obsession 
  • See it, Solve it, Get it Done 
  • Build, Adapt, Win 

What Kenect Offers! 

  • Health, Dental, Vision, Life & Disability Insurance 
  • Your birthday is a paid day off 
  • Onsite gym 
  • Breakroom full of snacks and drinks 
  • Convenient location next to freeway entrance/exit 

We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer. 

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law. 

Job Tags

Full time, Local area,

Similar Jobs

Medical Solutions

Travel Medical Lab Technician - $1,810 per week Job at Medical Solutions

 ...Medical Solutions is seeking a travel Medical Lab Technician for a travel job in Seaford, Delaware. Job Description & Requirements...  ...~ Mileage reimbursement ~ Referral bonus ~ Employee assistance programs ~ Medical benefits ~ Dental benefits ~ Vision benefits... 

Impact Kids

Spanish Tutor Job at Impact Kids

 ...Looking for experienced individuals for teaching and instruction of spanish for kids. Candidate must possess a high energy, positive...  ...not required) Essential Job Responsibilities: The Spanish Tutor is responsible for the supervision of students, giving spanish instruction... 

Great Escape Lodge

Laundry Attendant Job at Great Escape Lodge

What You Will Be Doing Ensure that all room linen is cleaned and folded Keeping the Laundry room clean and clear Maintaining chemical closets clean and stocked Both day, night, and overnight shifts How You Will Do It Adhere to all house rules, departmental policies, and... 

Williamson Health

Recruiter - Healthcare Exp - Full Time Days - Hybrid Job at Williamson Health

 ...Recruiter - Healthcare Exp - Full Time Days - Hybrid at Williamson Health summary: The Recruiter at Williamson Health is responsible for coordinating recruitment activities, sourcing, and screening candidates for various positions in the healthcare sector. This role... 

Magnolia Health Systems

Laundry Attendant Job at Magnolia Health Systems

 ...Job Description: Laundry Attendants are a valuable member of our health care team who work to ensure that the facility is maintained in a clean, safe, and sanitary manner and to ensure that an adequate supply of linen and resident personal clothing is on hand at all times...