ServiceNow Specialist Job at ClearanceJobs, Washington DC

OWF2ZW03elNrcFZUZUUrUmhGdlhYL2UxaHc9PQ==
  • ClearanceJobs
  • Washington DC

Job Description

Servicenow Specialist

Saliense is seeking a ServiceNow Specialist to lead the design, development, and implementation of solutions on the ServiceNow platform. The ideal candidate will have technical knowledge of ServiceNow architecture and modules, strong problem-solving skills, and the ability to work collaboratively across teams to deliver scalable, enterprise-grade solutions. This role will be required to come onsite 5 days per week in Arlington, VA. This position requires a Secret clearance to be obtained, so US or Naturalized Citizenship is a requirement.

Position Responsibilities:

  • Platform Management: Oversees configuration and maintenance of the ServiceNow platform.
  • User Administration: Manages user accounts, roles, and permissions.
  • Workflow Automation: Designs and implements workflows to streamline business processes.
  • Application Customization: Builds and customizes applications within ServiceNow.
  • User Support: Provides support and troubleshooting for end-users.
  • System Optimization: Monitors system performance and optimizes for efficiency.
  • Integrations: Implements and integrates new systems or add-ons.
  • Quality Assurance: Conducts testing to ensure system functionality and quality before deployment.

Required Experience and Qualifications:

  • Bachelor's degree from an accredited institution
  • 10+ years related experience including:
    • Proficient in configuring and customizing ServiceNow modules, including Incident Management, Change Management, and Asset Management etc.
    • Skilled in developing automated workflows, forms, and dashboards to align with organizational processes.
    • Experience integrating ServiceNow with enterprise systems such as HR systems, and financial tools.
    • Ability to establish API connections for seamless data exchange between ServiceNow and external platforms.
    • Knowledge of ServiceNow System Administration, including user roles, permissions, and access controls.
    • Experience providing operational sustainment support to ensure ServiceNow remains functional and efficient.
    • Skilled in creating real-time dashboards and generating custom reports for tracking IT service requests and performance metrics.
    • Proficient in developing and maintaining a centralized knowledge base for IT solutions, FAQs, and troubleshooting guides.
    • Ability to conduct stakeholder training to maximize platform adoption and effective usage.
    • Experience developing and maintaining functional and technical documentation for ServiceNow tools and capabilities.
    • Expertise in automating and deploying best practice processes to improve efficiency and reduce manual effort.
    • Ability to align ServiceNow configurations with organizational lines of effort and strategic goals.
    • Skilled in increasing process digitalization and enhancing organizational effectiveness through ServiceNow solutions.
    • Experience capturing stakeholder feedback to improve ServiceNow functionality and user experience.
    • Ability to measure the quantitative impact of ServiceNow solutions on mission objectives.
    • Active Secret Clearance or current interim IAT Level II certification (Security + or equivalent).
    • Bachelor's degree from an accredited institution.

Job Tags

Interim role,

Similar Jobs

Cardinal of Minnesota, Ltd.

Direct Support Professional (DSP) Bemidji Job at Cardinal of Minnesota, Ltd.

 ...$18/hour for all awake hours and retention bonus of up to $1,000! Please note all DSP positions require an e/o weekend rotation. Become an Agent of Change! Direct Support Professionals (DSPs) support individuals with disabilities live an independent and inclusive life... 

DABS, Inc.

Direct Support Professional (DSP) Job at DABS, Inc.

 ...DABS, Inc., we provide comprehensive skills training and supported living services to adults with intellectual and...  ..., and given the opportunity to thrive. Join Us as a DSP As a Direct Support Professional, youll be a trusted presence in the lives of those we... 

NOLA Education, LLC | Star Academy

Curriculum Writer Job at NOLA Education, LLC | Star Academy

 ...someone who loves hands-on content creation, has an eye for detail, and can write in a clear, concise style thats appropriate for 1215 year-old students. The ideal candidate has 37 years of experience and a background in education or instructional design, with a... 

Lockheed Martin

Software Engineer with Poly Mid to SR Poly Clearance Required Job at Lockheed Martin

 ...knowledge assisting in the design, development, testing, and debugging of software solutions, with a focus on Linux and Unix operating systems. Strong Familiarity with programming languages such as Java, Python and Hadoop. WHY JOIN US Providing ongoing training,... 

Aveanna Healthcare

Licensed Practical Nurse (LPN) Job at Aveanna Healthcare

 ...Join a Company That Puts People First! Licensed Practical Nurse LPN We are one of the largest private duty nursing companies in...  ...Off Available Flexible scheduling- full-time, part-time, or PRN. Days, nights, and weekend shifts we will work with your availability...