Job Description

We are seeking a passionate, high energy, Service Desk Analyst! Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for someone who thrives in this setting and is inspired to craft relevant solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you!

Why choose cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both encouragement and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

What do you need to succeed?

This in-person position is open to any qualified applicant in Meza, AZ.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Duties and Responsibilities:

Be the first point of contact! You will be accountable for the end to end management of incidents and requests from the initial contact logging calls tickets, categorization, priority critical issues and closure of incidents using ServiceNow Diagnosis and issues of Major Incidents P1 and P2s to resolver teams sending communications to the business. You would also be responsible for execution of local workstation admin privilege accounts for all sites including approval creation cleanup and reporting. Ensure user on and off boarding is completed in alignment with Client process and procedures. Lastly, IT related communications including reviewing and sending planned and unplanned outage notifications.

Position Qualifications:

We are looking for someone with the following skills:

• 1+ years experience in an IT related role
• Experience with IT Service Management
• Expirence with ServiceNow ITSM

Salary and Other Compensation:

Application will be accepted until October 10th, 2024.

The annual salary for this position is between $37,800- $59,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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