A Coltons Servers primary responsibility is to ensure exceptional dining experiences for guests. You will be the face of the restaurant, interacting directly with guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of the establishment.
Qualifications:
Previous experience in a restaurant or customer service role is preferred. Excellent communication and interpersonal skills.
Positive attitude, enjoyment of hospitality industry.
Ability to work in a fast-paced environment while maintaining composure. Strong multitasking and time management abilities.
Attention to detail, ensuring accurate order-taking and payment processing. Knowledge of food and beverage menus, including dietary restrictions and allergies. Basic math skills for handling.
Flexibility to work in shifts, including evenings, weekends, and holidays. Physical stamina to stand, walk, and carry trays for extended periods.
Responsibilities:
Welcome guests with a warm and friendly demeanor.
Assist in seating guests and providing them with menus.
Communicate any specials or promotions.
Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
Take accurate food and beverage orders from guests and enter them into the POS system.
Make recommendations based on guests' preferences and dietary restrictions. Answer any questions regarding the menu, including allergies or special requests. Coordinate with the kitchen staff to ensure all the tables orders are prepared and delivered on time and together.
Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame. Check on guests during their meals to ensure satisfaction and address requests/concerns.
Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
Provide attentive and personalized service, anticipating guests' needs. Handle guest complaints or concerns professionally and bring issues to management when necessary.
Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service. Present bills to guests and handle payment transactions accurately and quickly. Communicate effectively with team members to facilitate a positive working environment. Assist colleagues during busy periods or when needed.
Participate in pre-shift meetings and training sessions as required.
Professionalism :
Neat, clean appearance, practices excellent personal hygiene, speaks in a pleasant tone of voice, and avoids slang terms.
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