Job Description

As a Customer Success team member you’ll execute and influence these programs and associated account management levers, informed with data. This includes working with teams that work to maintain our most strategic senior level customer relationships, while also scaling impact by identifying and operationalizing opportunities to outsource execution of repetitive tasks via Customer Success Workflows.

Ultimately, your goal is to collaborate on high quality advertiser solutions, tools and programs for our customers, with predictable timelines across geographies. You’ll partner closely with engineering (sales tool engineering, business website engineering, and ads engineering) to devise and coordinate technical solutions to advertiser use-cases, including problems.

What you’ll do:

• Work on multiple cross-functional workflows, in collaboration with SMC, Engineering, Data Science, Marketing Science, Revenue Growth, Insights and Sales teams, that deliver scaled technical advertising solutions to customers.
• Work with teams to build robust advertiser use cases and perform comprehensive opportunity sizing to influence and advocate with Leadership and XFN based on client, vertical and business needs to drive revenue growth and foster strategic partnerships with our global customers.
• Assist with robust post sales account management, optimization, and the setup of best practices in a scaled manner to help our customers hit their business goals with client’s ads.
• Partner closely with engineering (sales tool engineering, business website engineering, and ads engineering) to create and influence technical solutions addressing the advertiser use cases.
• Provide domain expertise to form workflow strategies, processes and execution plans, milestones, KPIs and manage risks.
• Lead with teams and execute initiatives in partnership with internal stakeholders and identify opportunities to outsource repeatable tasks leveraging outsourced capacity.
• Share best practices and promote a culture of learning, experimentation and problem solving to ultimately unblock advertisers.
• Participate in feedback loops from clients to drive Product improvement initiatives, working closely with the Engineering and Data Science teams to demonstrate revenue impact to leadership to influence prioritization.
• Partner with our team to provide consultation to our strategic senior level customers and deliver the most optimal ad products.
• Co-create scalable growth strategies by advising on product, technical, measurement capabilities and maximizing campaign performance to enhance and deliver on our client’s business goals.
• Leverage complex performance data to deliver impactful, data-driven business insights to influence account strategies and at the same time, drive strategic discussions and enhance advertising offerings using insightful data analysis
• Partner on complex workstreams, including designing, deploying and optimizing programs that leverage outsourced resources to resolve common client friction points and improve business outcomes at scale

Required Skills:

• Strong analytical thinker who thrives in fast-paced and dynamic environments.
• Ability to work in a fast paced environment and adaptable to changes.
• Ability to manage complex projects, high-impact and complex technical programs.
• Strong technical expertise and communication skills
• Ability to operate with business acumen with key customers, understanding how long term client’s strategies ladder back to their business goals.
• Self-starter with excellent interpersonal and communication skills
• Demonstrated ability in planning, building and executing cross-functional projects.
• Depth of understanding of media management, campaign diagnostics and optimization within a biddable auction advertising environment.
• Demonstrated ability to proactively identify and solve problems by analyzing large data sets.
• Strong analytical and strategic thinking, with the ability to identify key opportunities and transform them into action.
• Thought leadership that overcome major hurdles and unblock spend.
• Ability to work effectively with cross-functional teams and all levels of management.
• Strong presentation and communication skills.
• Strong Industry knowledge - experienced in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy.
• Ability to leverage data to create an engaging narrative that assists in selling through ad products and services.
• Subject matter expert in complex/technical product and measurement capabilities.

Required Education:

• Bachelor’s degree in business, science, marketing, computer science or another related area of study or equivalent years of experience

Required Years of Experience:

• 5+ years experience in digital media space preferably in program management or adjacent roles
• 5+ years of experience in Technical Account Management, Program Management, Analytics, or Consulting
• Expansive experience in technical program management, scaled account management preferably in a related industry.
• Advanced Excel and PowerPoint skills, as well as experience with analyzing datasets, and delivering actionable insights
• Depth of understanding of advertising performance metrics and ecosystem

Desired Skills:

• Familiarity with Advertising measurement signals solutions, such as pixels and conversion APIs
• Awareness and exposure to Lead Generation solutions/ 3P partner ecosystem and technical integrations
• Expertise in influencing cross-functional team’s roadmaps
• Depth of experience in technical solutions management
• A passion for the client as a user and knowledge of our ad products

It’s our policy to provide equal employment opportunity for all applicants and employees of Bee Talent Solutions. The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours
• Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors
• Accessing our or our customer’s assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players, employees, and temporary workers

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

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