Job Description
Job Title: Business Systems Analyst
Job Location: Melrose Park, IL
Duration: 09 Months (with high possibility of extension)
Job Description:
The Business Systems Analyst is responsible for implementing and supporting SAP solutions to meet business-related requirements. The Business systems Analyst collaborates with the business process teams to understand current and future business processes and requirements to ensure technology investments support and enhance strategic objectives. This role acts as a liaison between IT support team and end users to ensure technical compatibility and satisfaction of deliverables, while creating and maintaining detailed system documentation, including user and functional requirement specifications, test scripts, SOPs, and work instructions. This role has no direct reports.
PRINCIPAL ACTIVITIES PERFORMED BY THE INCUMBENT
- Contributes to strategy sessions and help guide business management in their use of SAP.
- Partners with department leadership to create an open dialog to identify issues and derive enhancement priorities.
- Continually scout for business process improvements and support the business in attaining the highest levels of productivity.
- Prioritizes business requirements and communicating plans with stakeholders for review and approval.
- Translates business requirements into business-based solutions and ensures an ultimately working solution in SAP or third-party applications.
- Troubleshoots SAP business process in the SCM, PP, EWM, QM and MDG modules as well as interfaces, providing resolution and improvements as required.
- Collaborates with customers to achieve an outcome to meet business objectives.
- Follow up with customers to ensure issues have been resolved.
- Coach, mentors and train users.
- Implements SAP system solutions utilizing the system development lifecycle and project management methodologies.
- Utilize change management methodology and ensure the appropriate documentation is complete to implement system changes.
- Partner with vendors and IT support teams to resolve system issues, develop enhancements and project tasks.
- Troubleshoots functional and technical SAP issues
- Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent.
- Develop and maintain test scripts.
- Facilitate and execute end user acceptance testing following support team processes
- Assist with development, implementation, and management of policies, processes and standards within the technical environment.
- Assist with creating training documentation.
- Be responsive in a fast-paced adapting environment that requires maximum system performance, minimum down time, and a high degree of customer satisfaction and confidence.
Requirement:
- Bachelor of Information Systems, Engineering, Science or equivalent experience
- 3 + years of SAP implementation and/or operation and maintenance experience across the following – Batch Management, Demand Planning, MRP, Production Planning Detailed Scheduling (PP-DS), Production Execution (PP-PI), Quality Management, Inventory Management (EWM)
- Experience with analytical tools and platforms to document and analyze business process flows, business requirements, functional requirements.
- Demonstrated ability to understand, analyze and document complex business processes, translate business needs and functional requirements into technical or process-driven solutions.
- Experienced and self-directed individual able to work independently and collaboratively in matrixed team environment.
- Ability to lead business users and stakeholders and IT team members to complete assigned workstream tasks in a timely manner and with expected level of quality.
- Experience in computer system validation, authoring CSV deliverables, execution of testing, resolving of defects.
- Experience in GxP environments and relevant testing requirements.
- Hands-on, detail-oriented self-starter who can work independently as well as in a team environment.
- Dedicated, dependable and accountable with a strong sense of urgency and results-orientation. •Ability to quickly understand new ideas/concepts and apply knowledge and concepts to them to solve problems and create solutions.
- Comfortable with change and able to anticipate, scale and manage in an evolving, rapid growth environment.
- Exceptional customer service skills, including strong communication and collaboration across functions within the organization and with external partners.
- Outstanding verbal and written communication skills
- Experience with Microsoft products like Microsoft power automate is preferred.
- Must be able to be responsive in a fast-paced adapting environment that requires maximum system performance, minimum down time, and a high degree of customer satisfaction and confidence
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