Join Micro Center as a RETAIL COMPUTER TECHNICIAN and help customers with their technology needs. Compensation starts at $15/hour base pay, with productivity incentives that can increase hourly rates up to $18-$35 + SPIFFs. You’ll spend up to half your time at the Service Counter customer support, walking them through service options, and the rest diagnosing and repairing various computer devices. Responsibilities Provide in‑person consultations and troubleshooting to customers at the service counter on a variety of computers and related retail products. Recommend service solutions such as data backups, anti‑virus, extended warranties, and support subscriptions. Identify, diagnose, and document hardware or software problems on desktops, laptops, mobile phones, TVs, monitors, and other electronic devices. Assemble custom computers sold by our BYO sales team. Use technical manuals and support resources, maintain technical and vendor certifications, and stay current on retail products and new technologies. Handle cash till, process customer transactions, and maintain a clean work area and accurate inventory. Communicate updates to customers via face‑to‑face, telephone, text, and email on a constant basis. Education & Experience High School diploma or equivalent with preferably one year of related computer service repair or technical customer service experience. CompTIA A+ or Apple ACMT/ACiT certifications, or the ability to be certified within 90 days of hire (Apple certifications highly desirable). Excellent communication and interpersonal skills, with the ability to multi‑task and adjust priorities. Physical requirement: lift up to 50 lbs., stand for prolonged periods. Shifts include overnight, weekend, holiday, and pre‑/post‑store hours. Benefits Flexible schedules and competitive pay. Medical, Dental, and Vision coverage for full‑time associates. Employee discount, including friends and family program. Tuition reimbursement and education discounts. Paid time off for regular associates. 401(k) plan with company match. Vendor and company training. Career advancement opportunities. Growth Opportunities At Micro Center, employees are empowered to pursue their own career goals through hard work, loyalty, and commitment to the customer. Micro Center is an Equal Opportunity Employer. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industry Retail #J-18808-Ljbffr Micro Center
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