Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
Are you looking for a fulfilling career opportunity this winter? Can you safely operate heavy equipment and do a thorough snow removal job? If YES, then this Loader Operator - Skid Steer Driver position with Groundhog Landscaping could be a great fit for you! We're looking...
...Petco Certified Dog Trainer Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our...
Job Type and Pay:We are looking for a talented WordPress developer.Pay will be in accordance with abilities and experience.Position is remote.Required Duties & Skills:Writing clean, readable code.At least 3 years of experience with web development in WordPress...
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Title: Human Factors Engineer Duration: 12 Months with possible extension Location: San Jose, CA 95131 Pay Rate-$60.00/hr on W2 Description: Seeking a human factors engineer who is excited to apply their knowledge of UXD and HF to the design and testing of...