Job Description
For almost twenty years, our physicians, nurses, and staff in the IVI-RMA network of clinics, have worked together toward the common goal of helping our patients become parents.RMA of Northern California, one of the networks of top fertility practices in the United States, is currently seeking experienced, compassionate, and dynamic team players who are committed to delivering the ultimate patient experience to join and help us grow our practice!
RMA Northern California is seeking a
REI Coordinator Full Time Monday - Friday 8am-4pm in our
San Francisco offices. This position works closely with the team clinicians to facilitate the planning and implementation of patient care through administrative and clerical processes. In addition, this position enhances the effectiveness of the team performance by providing information management support; by implementing administrative systems and procedures; by monitoring projects, and by performing basic secretarial services. This position works with minimal instruction or direction.
Essential Functions:
- Assist nurse with completion of Patient Checklist by the date of cycle start (most serious accountability):Monitor patient charts for completion and accuracy prior to GND
- Use Artemis to make sure all required labs, tests, clearances and procedures have been done and that appropriate progress notes have been recorded or records Abridged
- Confirm labs are back and entered in patient's file; Make sure the appropriate consent(s) have been signed and are in patient file
- Ensure genetic testing and counseling has been completed. Follow-up on results/reports
- Ensure waivers are obtained (as directed by MD/RN)
- Fax daily prescriptions to pharmacies as per protocol
- Complete Prior Authorizations as required for medications
- Communicate with insurance companies accordingly to complete medication authorizations, file appeals or address coverage concerns
- Recognize and provide verbal formulary updates to pharmacies per insurance requirements
- Initiate Prior Authorization via phone or electronically (Navinet) for patient procedures (ex: HSGs, MRIs)
- Triage patient inquiries; handle basic questions of a non-clinical nature
- Make copies and compile new patient folders for RNs
- Send E-learning classes to patients
- Work with Medical Records to complete requests for releasing medical records; review records for accuracy and completeness prior to sending
- Accept/make patient phone calls within established timelines
- Take voicemail and manage (triage) patient calls for assigned nurse
- Act as point person for nurse when is not available to take a patient call
- Conserve physician/nurses' time by reading and routing correspondence; drafting letters and other documents; collecting and analyzing information; initiating telecommunications
- Provide historical reference by developing and utilizing filing and retrieval systems
- Contribute to team effort by maintaining an excellent rapport and working relationship between Clinical Services, Patient Services, Laboratory Services, Finance and Administration, Marketing and other departments within the Practice
- Query pending lab work and obtain/enter results
- Assist with facilitating transmittal and receipt of outside monitoring orders and results
- Accurately enter labs in Laboratory Log
- Accurately document ultrasound report in stim sheet
- Maintain safe and clean working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support personnel when appropriate
- Protect patients and employees by adhering to infection-control policies & protocols and medication storage procedures
- Ensure operation of equipment by following manufacturer's instructions; advise supervisor when there are equipment problems or failures.
Requirements
- High School Diploma acceptable with appropriate hands-on experience. Associate Degree and/or CMA certification preferred.
- Experience in a multi-physician practice (three or more physicians) with proven work experience in both clinical and administrative areas preferred. Women's medicine preferred.
- Knowledge of medical terminology and/or anatomical/physiological knowledge
- An understanding of physicians', nurses' and patients' motivations and concerns with a sensitivity to their needs
- Proven independent work experience preferred
IVI-RMA offers a comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.
Medical, Dental, Vision Insurance Options
Paid Time Off & 8+ Paid Holidays
Company Paid Life Insurance, Long Term Disability & AD&D
Flexible Spending Accounts
Employee Assistance Program
Retirement 401K Plan
Optional benefits including STD, Life & AD&D Buy-up plans & more.
About Reproductive Medicine Associates (RMA)
RMA is the U.S.-based network of fertility clinics that are part of IVI-RMA Global. To learn more about RMA, visit To learn more about RMA-Global, visit:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
Job Tags
Holiday work, Full time, Work experience placement, Flexible hours, Monday to Friday,