Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Quality Systems Specialist

Location: Hillsboro, OR

Duration: 6 months

Pay rate: $34.00/hr - $36.00/hr on W2 AI

Job Description :

• Top 3 qualifications we are looking for on a resume (technologies worked with, skill sets, etc.)
• Strong Technical Background working with various technologies, software, and support structures.
• Troubleshooting skills. Experience working on issues that are complex and being able to isolate issues that haven't been seen before.
• Documentation skills. Ability to document work being done, follow documentation guidelines, and best practices for communication of issues/resolutions.
• ITOT team at the facility based in Hillsboro, Oregon. In this integral role, you will be part of a dedicated cross-functional team responsible for providing support to Windows computer systems and other embedded devices, with a focus on providing long-term support for existing facilities with respect to the computerized systems used for quality control, and other laboratory systems.
• Providing technical support for client's staff in the GxP Manufacturing and Quality area. Skilled at providing end-user support in a complex, 24x7 environment.
• Must be able to communicate effectively with technical and non-technical customers. Contributes to producing end-user documentation and training materials.
• Broad familiarity with information technology, both hardware and software.
• May assist in designing information technology processes, procedures, and systems in alignment with client's business needs.

Responsibilities :

• Provide Lab Systems Support for Technical Operations
• Troubleshoot multiple computer platforms: Windows, iOS, and various embedded operating systems.
• Utilize multiple enterprise and department applications including e-mail, calendar/scheduling, word processing, spreadsheet, presentation, working knowledge of Google Suite, browsers
• Support computers within the GMP areas, including the shop floor and labs.
• Provide support for basic network configurations: LAN, WAN, wireless, VPN.
• Install and upgrade software and operating systems.
• Perform upgrades to hardware and arrange for hardware repairs when necessary.
• Open and close service requests, as well as manage the assignment, tracking, and completion of requests.
• Coordinate with other sites and corporate IT staff in the resolution of issues. Ensure that resolutions are consistent with standards and do not introduce additional conflicts.
• Document resolutions, workarounds, and frequently asked questions for problems and service requests.
• Execute the delivery of services per Service Level Agreements to customers in support of a 24x7 mission-critical environment.
• Manage user accounts, access rights, system configurations, and devices. Provide security management/administration.
• Keep current documentation on systems, such as hardware and software manuals, system site guides, change control, license agreements, service contracts, and operating procedures.

Qualifications/Requirements :

Educational :

• A BS degree in Computer Science, Computer Engineering, or Information Technology and Information Systems is desired.
• 4 to 6 years’ experience providing onsite and/or remote technical support to end users in PC and Mac environments with an emphasis on Windows OS and hardware.

Technical :

• Basic knowledge of basic network concepts (e.g., TCP IP, Windows Networking, Ethernet.)
• In depth knowledge of computer operating systems, hardware and software.
• Knowledge of Good Manufacturing Practices (GMP), Health Authority practices, 21 CFR Part 11,cGMP Annex 11, and Data Integrity principles is desirable.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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