Job Description
If you are a seasoned project leader with a sharp focus on IT user support and a passion for optimizing service delivery, this opportunity offers the chance to drive meaningful change in a dynamic insurance environment. Join a team where your ability to lead cross-functional initiatives and streamline support operations will have a direct impact.
Visa Sponsorship: Not available
Relocation Assistance: Not offered
The Project Manager will oversee initiatives focused on IT user support. This role requires strong project ownership, hands-on leadership of IT support teams, and close coordination with business stakeholders. The successful candidate will be responsible for delivering strategic improvements to service management functions, tools, and workflows.
Key ResponsibilitiesLead and manage multiple IT user support projects from planning through implementation
Define project objectives and success metrics in collaboration with stakeholders
Assign and track tasks, coordinate project timelines, and ensure quality outcomes
Mentor and support the IT user support team while fostering continuous process improvement
Maintain regular communication with cross-functional teams to update on progress, risks, and issues
Optimize support operations using ITIL frameworks and best practices
Ensure complete and accurate project documentation for audit and compliance purposes
Minimum 10 years of experience in IT, with 5 or more years in a formal Project Management capacity
Proven track record leading user support or service delivery projects in enterprise settings
Deep understanding of IT support methodologies and service operations (e.g. ITIL)
Familiarity with Applied Systems or Vertafore platforms such as Epic, Sagitta, BenefitPoint, or ImageRight
Strong leadership experience guiding geographically distributed or cross-functional teams
High proficiency in tools like Jira, Microsoft Project, or similar project management software
Excellent written and verbal communication skills with the ability to manage stakeholder expectations
Bachelors degree in Information Technology, Business Administration, or related field
PMP certification is preferred but not required
Insurance, brokerage, or benefits management systems
Application support and IT operations within regulated industries
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