Job Description

About the team:

E-commerce's Governance and Experience team at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Responsibilities:

• Work on external articulation of e-commerce seller and creator governance strategies, striking a balance between business growth and risk mitigation. Ensure the long-term health and sustainable growth of the business.
• Design seller and creator credit and incentive functions through educational interfaces, constructing capabilities for rewards, penalties, appeals, etc. Enhance the ecosystem's vitality and health.
• Develop a robust monitoring system for seller operation and influencer creation behaviors. Stay alert to various business signals, employing data-driven quantitative analysis and qualitative observations to identify issues impacting business growth and consumer experiences.
• Address merchant, influencer, and user feedback, refining and implementing rules.
• Foster seamless internal communication, collaborating with business, strategy, and R&D teams. Facilitate teamwork and collaboration across different product verticals.

Qualifications

Minimum Qualifications:

• Currently pursuing a Bachelor's or Master's degree.
• High data sensitivity, swiftly identifying risks, diagnosing root causes, proposing solutions and validating outcomes.
• Experience with international products, community/social platforms, UGC platforms, supply-demand platforms, and studying or working abroad.
• Passionate about content and e-commerce, and an avid user of related products.

Preferred Qualification:

• Preference for candidates with experience in building B-end workbenches and designing account security products—particularly those skilled in consolidating complex Product Requirement Documents (PRDs) across multiple cross-functional domains and leading cross-functional engineering teams.

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