Job Description

Description Summary: The Principal Trainer is responsible for developing, delivering, and maintaining comprehensive training programs for their assigned Epic application(s). This role also creates and manages instructional design content, builds and maintains the Epic training environment, and ensures training materials and sessions align with organizational policies, procedures, and workflows. As a project team member, the Principal Trainer collaborates with stakeholders to support training-related discussions, including system build, testing, and optimization efforts. This role involves designing, analyzing, and troubleshooting training environments and materials while supporting operational users. Certification in the assigned application(s) and training environment build is required to maintain high standards of technical expertise and training delivery. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Collaborate with operational stakeholders, subject matter experts, informatics, and analysts to ensure training and support is aligned with approved workflows. Collaborate with Training Logistics Coordinators or Credentialed Trainers to schedule and assign coverage for classes and support and coordinate the appropriate level of end-user training. Train and credential classroom trainers. Orient and support Credentialed Trainers in day-to-day activities. Attend meetings, produce timely deliverables, and appropriately escalate issues or concerns. Responsible for Instructional Design, including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards. Customize Training Wheels, coordinate Curriculum Review Boards, maintain Deliverable Tracker(s), use approved templates, and adhere to standardized style guides. Complete job shadows, deliver training, support end users, and mentor Credentialed Trainers as needed. Function as an advocate for end users by relaying issues or opportunities for improvement to informatics and analysts. Develop detailed curriculum content, including scenario/workflow-based training and job aids to support related policies and procedures. Build, test, and maintain the training environment. Conduct training for specific application area(s). Provide onsite or remote support to operational users. Deliver training when necessary and/or support end users. Provide end-user feedback to Analysts and identify improvement strategies for system design and implementation. Coordinate training for new software releases and updates. Coordinate post-live training for new and existing users. Must track multiple documents, attend meetings, and meet deadlines; strong organizational and communication (verbal and written) skills are required. Ability to work independently and collaboratively. Perform other job duties as assigned by management. Job Requirements: Education/Skills Bachelor’s degree or 4 years of clinical/technical application experience is required. Knowledge of adult learners and teaching principles Proficient knowledge of the healthcare industry Advanced knowledge of Microsoft Office products Experience 1-2 years of experience as a classroom trainer/educator/instructor at a healthcare organization required. A minimum of 1 year of experience designing and delivering software training curriculum for large healthcare systems is preferred. Prior experience in testing Epic Systems is preferred. Licenses, Registrations, or Certifications Must attend Application training, Principal Trainer training, and complete certification. Epic Certifications, Accreditations, or Proficiency is required within 6 months of hire. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

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