Job Description

• Use Java, Spring Boot, and Microservices to enhance existing systems and develop new components, APIs, and service integrations.
• Conduct code reviews, identify optimization areas, and ensure adherence to best practices in clean and scalable Java code.
• Perform end-to-end analysis of service requests, identifying root causes and providing timely resolutions.
• Develop and enhance M6 workflows, scripts, and system integrations based on client requirements.
• Investigate task fallouts, identify root causes, document and share workarounds with operations teams for queue monitoring
• Drive automation of known workarounds and perform RCA for permanent fixes.
• Manage and troubleshoot production support issues related to task flows, background servers, logs, and database errors.
• Coordinate with cross-functional teams to ensure smooth deployment and post-deployment support.
• Monitor system performance and proactively suggest improvements to enhance reliability and efficiency.
• Ensure documentation of support procedures, issue resolutions, and knowledge base articles.
• Participate in release planning, impact assessments, and quality assurance testing.
• Provide on-call support for critical incidents as part of a rotation schedule.

• MUST HAVE a minimum 3 years of experience in Oracle Metasolv M6 development and production support or equivalent technologies including Netcracker or ServiceNow ITAM or HAM.
• Minimum 5 years of experience in Java development, with strong knowledge of Spring Boot and Microservices architecture.
• The ideal candidate should have a strong understanding of telecom inventory and order management systems, with proven experience in troubleshooting, task flow verification, background server monitoring, and application log analysis.
• Experience in troubleshooting and developing integrations between M6 and external systems using RESTful APIs or middleware tools.
• Strong knowledge of task flows, background servers, log analysis, and M6 architecture.
• Strong understanding of telecom domain (Inventory Management, Service Provisioning, Order Management).
• Experience with SQL, PL/SQL, Unix/Linux scripting for backend support and automation.
• Familiarity with WebLogic, Oracle DB, and middleware components used with M6.
• Proven ability to lead and mentor junior team members.
• Excellent communication and client interaction skills.

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